As part of the IT team, the focus of my work is to identify internal clients' demands and address them promptly, whether through internally developed solutions or third-party resources. Ensuring timely delivery of these demands is crucial, orchestrating all involved areas.

Vivo is a worldwide major telecom player and involves over 300 products in its portfolio. To manage a team in a flexible yet organized manner, the application of agile methods is essential. The biggest challenge of the role is to comprehensively understand the portfolio that spans across telecommunications products, technology, security, IoT, hardware, software, among others, and also to keep the team motivated and cohesive, participate in strategic meetings, and have interpersonal… Show more Vivo is a worldwide major telecom player and involves over 300 products in its portfolio. To manage a team in a flexible yet organized manner, the application of agile methods is essential. The biggest challenge of the role is to comprehensively understand the portfolio that spans across telecommunications products, technology, security, IoT, hardware, software, among others, and also to keep the team motivated and cohesive, participate in strategic meetings, and have interpersonal relationships with support areas for the sales channel. Show less

Otter / Hubster / CloudKitchensMy last role in the restaurant software industry couldn't have been more challenging. Hubster at the time was in Stealth Mode and all efforts were focused on increasing the customer base, while simultaneously improving the system and integrating with key players like iFood, Rappi, and 99 for Delivery services.In addition to software, Hubster also provided hardware, which created a lot of synergy with the logistics and planning teams during city… Show more Otter / Hubster / CloudKitchensMy last role in the restaurant software industry couldn't have been more challenging. Hubster at the time was in Stealth Mode and all efforts were focused on increasing the customer base, while simultaneously improving the system and integrating with key players like iFood, Rappi, and 99 for Delivery services.In addition to software, Hubster also provided hardware, which created a lot of synergy with the logistics and planning teams during city expansion efforts. Show less

Responsible for restructuring the Outbound Inside Sales team, including processes, pitches, and development for both frontline team members and coordinator leaders, among others. I oversaw 378 sales representatives through 33 Supervisors and 3 Coordinators from a third-party company who reported directly to me.I participated in defining goals and product distribution strategies, with the autonomy to reallocate sales efforts across cities to meet targets.

Responsible for restructuring the Outbound Inside Sales team, including processes, pitches, and development for both frontline team members and coordinator leaders, among others. I oversaw 378 sales representatives through 33 Supervisors and 3 Coordinators from a third-party company who reported directly to me.I participated in defining goals and product distribution strategies, with the autonomy to reallocate sales efforts across cities to meet targets.

Foodtech Startup - StoneCo partnerTraining and monitoring a team with high turnover was a significant challenge, as the company's premise at that time required all new employees to have direct customer contact, starting with Outbound sales.The entire strategy revolved around daily analysis of lead cadence > calls > appointments > closures. This practice, combined with daily market monitoring, facilitated immediate decision-making and adjustments in approach, as well as… Show more Foodtech Startup - StoneCo partnerTraining and monitoring a team with high turnover was a significant challenge, as the company's premise at that time required all new employees to have direct customer contact, starting with Outbound sales.The entire strategy revolved around daily analysis of lead cadence > calls > appointments > closures. This practice, combined with daily market monitoring, facilitated immediate decision-making and adjustments in approach, as well as providing timely feedback.Drawing from my comprehensive process knowledge as a consultant coming from Stone, I participated in implementing the CRM and building the company's BI infrastructure. I was responsible for identifying, studying, and finding the best ways to address any "loose ends" in the customer journey. Show less

Consultant for Outbound / Commercial ProcessesI was responsible for structuring an Outbound team at one of the StartUps invested in by the company, Linked. To kickstart the project, I implemented an initial CRM system and expanded my knowledge to include BI aspects.I explored various methods to measure project progress, developing dashboards and presenting results through quantitative and qualitative assessments. Due to the successful development of the Outbound… Show more Consultant for Outbound / Commercial ProcessesI was responsible for structuring an Outbound team at one of the StartUps invested in by the company, Linked. To kickstart the project, I implemented an initial CRM system and expanded my knowledge to include BI aspects.I explored various methods to measure project progress, developing dashboards and presenting results through quantitative and qualitative assessments. Due to the successful development of the Outbound initiative, I was invited by the directors of Linked to join their team. Show less

Nama was instrumental in transforming my career. I joined Nama initially to qualify Inbound leads and prospect SMBs and Enterprises. In a short period, I advanced to leading the development of commercial proposals, negotiating, and closing deals with a major client.I showcased my consultative and inquisitive nature to understand client needs thoroughly and deliver the best projects. Additionally, due to Nama's small workforce, I took on a partial Customer Success role by generating a… Show more Nama was instrumental in transforming my career. I joined Nama initially to qualify Inbound leads and prospect SMBs and Enterprises. In a short period, I advanced to leading the development of commercial proposals, negotiating, and closing deals with a major client.I showcased my consultative and inquisitive nature to understand client needs thoroughly and deliver the best projects. Additionally, due to Nama's small workforce, I took on a partial Customer Success role by generating a special sales opportunity, managing the client relationship, and seeing through the implementation process. Show less

Clients: Samsung | Akzo Nobel | Unilever | Mitsubishi TransportSenior Account Executive (2016 - 2018) – Exclusive SamsungJunior Account Executive (2014 - 2015)Assistant Account Executive (2012 – 2013)*I returned to Twinz twice. I had two exchanges and other companies in between.Tasks included:- Understanding client problems/requests, drafting briefs with solutions in mind, and guiding them to the creative team.- Leading projects for online and offline… Show more Clients: Samsung | Akzo Nobel | Unilever | Mitsubishi TransportSenior Account Executive (2016 - 2018) – Exclusive SamsungJunior Account Executive (2014 - 2015)Assistant Account Executive (2012 – 2013)*I returned to Twinz twice. I had two exchanges and other companies in between.Tasks included:- Understanding client problems/requests, drafting briefs with solutions in mind, and guiding them to the creative team.- Leading projects for online and offline materials, events, and activations.- Researching and keeping client and competitor references up to date.- Planning, suggesting, and executing new ideas.- Attending meetings to acquire new projects and present work.- Creating timing and budget spreadsheets.- Collaborating with creatives, producers, and third parties. Show less

My time at Nubank was an extremely valuable period that provided me with a wealth of knowledge in handling end customers. Over three months, I learned daily lessons on how to go above and beyond to assist those who use our services and how to deliver the best experience for them. I had daily contact via chat, phone, and email, dealing with a wide range of issues to be resolved.