Led the full sales cycle, from lead generation and proposal creation to contract negotiation and closure. Delivered continuous support to corporate clients, addressing inquiries, managing contract renewals, and ensuring high customer satisfaction. Collaborated with internal teams to ensure seamless coordination in delivering tailored corporate housing solutions. Utilized CRM systems for accurate client records, tracking sales activities, and generating performance reports.

Successfully converted inbound leads to furnished apartment rentals through effective selling and negotiation. Collaborated closely with the inbound sales team to maximize sales opportunities. Utilized CRM systems to manage and prioritize inbound leads, ensuring prompt and personalized responses. Collaborated with cross-functional teams, including marketing and customer support, to align strategies for enhanced customer engagement.

Managed reservations efficiently through various channels, guaranteeing accuracy and prompt confirmation. Collaborated cross-departmentally, particularly with Front Desk and Sales, to enhance guest experiences and resolve booking discrepancies. Upheld luxury hotel brand standards, consistently delivering exceptional customer service with a focus on guest satisfaction. Additionally, played a key role in developing and updating training materials for new reservations agents, contributing to a seamless onboarding process.

Responsible for creating proposals and managing contracts, ensuring clarity, compliance, and alignment with client needs. Collaborated closely with HRPS consultants to understand client requirements, providing tailored solutions and boosting customer satisfaction. Also, efficiently used CRM systems to organize client information, track sales activities, and keep the sales and consulting teams updated in real-time.

In my position at Campus b I was responsible for the logistics of faculty led educational programs based in Brazil and Latin America. Some of my daily activities include guaranteeing flights, health insurance, bookings for hotels, restaurants, leisure/cultural activities and transportation for foreign student's groups.

During my time as an intern at Grand Hyatt São Paulo I worked at the Reservations Department and was responsible for taking reservations trough the phone and email, making daily departamental reports and providing customer service for OTA clients.

While working at The Watershed Kitchen I was responsible for welcoming and serving customers, organizing the dining room, taking reservations and supporting floor staff at parties and events.

During my time as a house manager at 2Stay Accommodation Agency I was responsible for welcoming guests, checking them in and out, organizing cleaning schedules, organizing maintenance of the property, taking responsibility for the household inventory and ensuring that supplies were always replenished.

While working as a cashier at Snag Stand I was responsible for customer service, placing orders, operating the cash register and wrapping purchases to ensure a safe transport.