Sr. Manager Global Technical Support
Current
May 2024 - Present
AeroLeads people directory · profile
Marcela López Castro Email & Phone Number
Sr. Manager Global Technical Support
at
Nutanix
1 work email found
@yahoo.com.mx
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager Global Technical Support
Location
Mexico, Mexico, Mexico
Company size
Who is Marcela López Castro? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcela López Castro is listed as Sr. Manager Global Technical Support at Nutanix, a company with 6825 employees, based in Mexico, Mexico, Mexico. AeroLeads shows a work email signal at yahoo.com.mx and a matched LinkedIn profile for Marcela López Castro.
Marcela López Castro previously worked as Service Manager & Customer Support at Motion Corp and Service Manager at Videojet Technologies. Marcela López Castro holds Bachelor Of Information Technology from Universidad Nacional Autónoma De México.
Company email context
Email format at Nutanix
This section adds company-level context without repeating Marcela López Castro's masked contact details.
*@yahoo.com.mx
68% confidence
AeroLeads found 1 current-domain work email signal for Marcela López Castro. Compare company email patterns before reaching out.
Profile bio
About Marcela López Castro
Customer focused professional with +10 years of experience dedicated to keep the service team running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Involved to improve customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution by setting a clear mission and deploying strategies focused towards that mission.
Listed skills include Liderazgo De Equipos, Customer Service, Management, Mejora De Procesos, and 19 others.
Current workplace
Marcela López Castro's current company
Company context helps verify the profile and gives searchers a useful next step.
Nutanix
8 roles · 20 years
Marcela López Castro work experience
A career timeline built from the work history available for this profile.
Service Manager & Customer Support
+ Management of a professional support team, including skills development and performance management.+ Operational control, shift scheduling, accountability for keyperformance indicators (KPIs).+ Customer satisfaction: SLAs, NPS, contactrate and CSAT.+ Work with the leadership team and providers of technologies to drive growth and transformation.
Jan 2023 - May 2024
Service Manager
+ Provide strategic direction and training to +20 field service engineers and Help Desk agents to ensure staff was highly proficient with services and internal processes.+ Estimate the cost, time, training and resources required for installations, upgrades, and other technical services.+ Implement of service process improvements through Lean/Six Sigma in.
Jan 2019 - Mar 2023
Field Service Manager
+ Mentoring, motivating, and supervising the performance of +25 service engineers and Service Desk agents. Develop career plans, staff recruitment and training.+ Achieved savings of 400K USD on SLAs agreements.+ Resolve all client escalations and respond promptly to daily service requests, which translates to a higher customer retention rate.+ Monitor and.
Feb 2013 - Oct 2018
Client Service Manager
+ Assured the correct execution and the completion of the IT projects, in compliance with the assigned objectives of safety, time, cost and quality.+ Produce the relevant project management documentation and support the relevant milestones during project delivery.+ Manage unforeseen project risks and mitigate issues as they arise, implementing corrective.
Nov 2011 - Dec 2012
Service Manager & Technical Support, Latam
+ Deliver service strategies, solutions and processes to support LATAM region technical pre-sales and post-sales.+ Identify and drive the implementation of improvements to processes and services provided.+ Overseeing the effective incident management and change processes.+ Reached sales goals quarterly by resolving complex service projects.+ Set high.
2010 - 2011
~1 yr
Service Manager, México
+ Responsible for resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction.+ Achieve sales, profit, and inventory goals, managing a budget, and dealing with operational issues that affect service.+ Implemented Service Model: warehouse (DHL), Logistics, systems and technical teams.
2008 - 2010
~2 yrs
Systems Engineer
+ Conduct, plan, test and install the equipment, network systems and software.+ Provide on-site service of IT systems; installs upgrades of gaming platforms and network.+ Support 24x7 on site and remotely.
2006 - 2008
~2 yrs
Team & coworkers
Colleagues at Nutanix
Other employees you can reach at nutanix.com. View company contacts for 6825 employees →
PT
Parul Talreja
Colleague at Nutanix
Bengaluru, Karnataka, India, India
View →
NG
Nayana Gupta
Colleague at Nutanix
Bangalore Urban, Karnataka, India, India
View →
GD
Greg Downes
Colleague at Nutanix
Canberra, Australian Capital Territory, Australia, Australia
View →
市
市川理樹
Colleague at Nutanix
Yokohama, Kanagawa, Japan, Japan
View →
BM
Brandon Maddin
Colleague at Nutanix
Durham, North Carolina, United States, United States
View →
SA
Supriyarao Aerrani
Colleague at Nutanix
Hyderabad, Telangana, India, India
View →
SP
Sonia Pillai
Colleague at Nutanix
Pune, Maharashtra, India, India
View →
NP
Natiq Popalzai
Colleague at Nutanix
Oakland, California, United States, United States
View →
GB
Günter Baumgart
Colleague at Nutanix
Essen, North Rhine-Westphalia, Germany, Germany
View →
VC
Vipin Chacko
Colleague at Nutanix
Bengaluru, Karnataka, India, India
View →
Parul Talreja
Colleague at Nutanix
Bengaluru, Karnataka, India, India
View →
NG
Nayana Gupta
Colleague at Nutanix
Bangalore Urban, Karnataka, India, India
View →
GD
Greg Downes
Colleague at Nutanix
Canberra, Australian Capital Territory, Australia, Australia
View →
市
市川理樹
Colleague at Nutanix
Yokohama, Kanagawa, Japan, Japan
View →
BM
Brandon Maddin
Colleague at Nutanix
Durham, North Carolina, United States, United States
View →
SA
Supriyarao Aerrani
Colleague at Nutanix
Hyderabad, Telangana, India, India
View →
SP
Sonia Pillai
Colleague at Nutanix
Pune, Maharashtra, India, India
View →
NP
Natiq Popalzai
Colleague at Nutanix
Oakland, California, United States, United States
View →
GB
Günter Baumgart
Colleague at Nutanix
Essen, North Rhine-Westphalia, Germany, Germany
View →
VC
Vipin Chacko
Colleague at Nutanix
Bengaluru, Karnataka, India, India
View →
5 education records
Marcela López Castro education
Bachelor Of Information Technology
English Course
Itil Foundations
Netec
Celta - Certificate In Teaching English To Speakers Of Other Languages, Teaching English As A Second Or Foreign Language/Esl Language Instructor
FAQ
Frequently asked questions about Marcela López Castro
Quick answers generated from the profile data available on this page.
What company does Marcela López Castro work for?
Marcela López Castro works for Nutanix.
What is Marcela López Castro's role at Nutanix?
Marcela López Castro is listed as Sr. Manager Global Technical Support at Nutanix.
What is Marcela López Castro's email address?
AeroLeads has found 1 work email signal at @yahoo.com.mx for Marcela López Castro at Nutanix.
Where is Marcela López Castro based?
Marcela López Castro is based in Mexico, Mexico, Mexico while working with Nutanix.
What companies has Marcela López Castro worked for?
Marcela López Castro has worked for Nutanix, Motion Corp, Videojet Technologies, Scientific Games, and Bally Technologies.
Who are Marcela López Castro's colleagues at Nutanix?
Marcela López Castro's colleagues at Nutanix include Parul Talreja, Nayana Gupta, Greg Downes, 市川理樹, and Brandon Maddin.
How can I contact Marcela López Castro?
You can use AeroLeads to view verified contact signals for Marcela López Castro at Nutanix, including work email, phone, and LinkedIn data when available.
What schools did Marcela López Castro attend?
Marcela López Castro holds Bachelor Of Information Technology from Universidad Nacional Autónoma De México.
What skills is Marcela López Castro known for?
Marcela López Castro is listed with skills including Liderazgo De Equipos, Customer Service, Management, Mejora De Procesos, Strategic Planning, Project Management, Team Leadership, and Planeamiento De Proyectos.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Marcela López Castro you were looking for.
View similar profiles
