• Responsible for opening and closing the department and following security protocols.• Assist customers directly, resolving issues and ensuring a positive experience.• Collaborate with team members to organize the work area and enhance productivity.

• Acted as a point of contact for general inquiries providing administrative support to the academic team and monitoring the status of students, visitors, and other personnel.• Performed various administrative tasks such as vendor relationships, tracking the financial status of accounts, and processing expense reimbursements by applying the institution's guide to financial management and regulatory requirements• Responsible for accounts receivable management and preparation of reports to monitor KPIs• Ensured all collection processes were followed, escalating potential issues to keep losses below internal targets continuously• Oversaw day-to-day operational needs and with a commitment to providing a high level of service, resolving issues, and identifying points for improvements in the processes to mitigate risks.• Maintained attention to detail and used problem-solving skills to identify opportunities for improvement in operations services. • Worked closely with other managers to implement various changes that led to the continuous growth of student enrollment.

• Acted as the first point of contact for general inquiries handling and providing accurate information to students, parents, and staff regarding admissions, enrollment, curriculum, policies, and services• Assisted with enrollment and registration processes, ensured accurate completion of documentation, and facilitated a smooth transition for new students.• Resolved issues and complaints by actively listening, investigating, collaborating with staff, and providing professional customer service throughout the resolution process.• Maintained clear and timely communication channels between students, parents, and school administration, ensuring stakeholders were informed about critical updates and changes.

• Welcomed, assisted customers, sold and restocked the shop floor • Respected the visual merchandising standards and was familiar with the best sellers