Marcela Cavalcanti Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for opening and closing the department and following security protocols.
• Assist customers directly, resolving issues and ensuring a positive experience.
• Collaborate with team members to organize the work area and enhance productivity.

Brazil

• Acted as a point of contact for general inquiries providing administrative support to the academic team and monitoring the status of students, visitors, and other personnel.
• Performed various administrative tasks such as vendor relationships, tracking the financial status of accounts, and processing expense reimbursements by applying the institution's guide to financial management and.
• Responsible for accounts receivable management and preparation of reports to monitor KPIs
• Ensured all collection processes were followed, escalating potential issues to keep losses below internal targets continuously
• Oversaw day-to-day operational needs and with a commitment to providing a high level of service, resolving issues, and identifying points for improvements in the processes to mitigate risks.
• Maintained attention to detail and used problem-solving skills to identify opportunities for improvement in operations services.

Brazil

• Acted as the first point of contact for general inquiries handling and providing accurate information to students, parents, and staff regarding admissions, enrollment, curriculum, policies, and services
• Assisted with enrollment and registration processes, ensured accurate completion of documentation, and facilitated a smooth transition for new students.
• Resolved issues and complaints by actively listening, investigating, collaborating with staff, and providing professional customer service throughout the resolution process.
• Maintained clear and timely communication channels between students, parents, and school administration, ensuring stakeholders were informed about critical updates and changes.

Brazil

• Welcomed, assisted customers, sold and restocked the shop floor
• Respected the visual merchandising standards and was familiar with the best sellers

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Accounting, Incomplete