Marcela Vianna Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

- Market research and campaign development for Global Account and US Residents marketplace- Strategic planning and monthly forecasting- Collaboration with cross-functional teams (Marketing, IT, Legal, Finance, Data, CX, Internal Communication)- Presentation of regular updates and progress reports- Gift Cards and Affiliates management- Customer support enhancements and workflows- Identification of new revenue opportunities to expand the user base in the US- Data analysis and reporting for decision-making- Technical expertise in 3rd party system integrations

Belo Horizonte, Minas Gerais, Brasil

- Brand monitoring across social media platforms;- Market analysis and trend identification;- Gathering insights from social media data;- Reputation management on social media channels;- Customer engagement and relationship-building on social media;- Tracking and analyzing social media metrics and performance;- Proficient in using the Stilingue social media management tool.

Belo Horizonte E Região, Brasil

- Brand health monitoring;- Market analysis;- Insights generation;- Customer relationship management;- Creator relationship management;- Results analysis;- Proficient in using the Stilingue tool.

Belo Horizonte E Região, Brasil

- SAC 2.0 | Social Media Monitoring for Inter's social media channels - Twitter, Facebook, YouTube, Instagram, LinkedIn, and Blog;- Customer relationship management;- Handling priority customer inquiries;- Collaborating on content strategies;- Social Listening development.

Relações Públicas

Mba, Gestão De Negócios