Marcel Barrera Email & Phone Number

Texas, United States

Irvine, California, US

In my current role as Chief of Strategy and Operations at ServiceMob, I spearhead our strategic vision while ensuring seamless execution across the organization. I work closely with executive leadership to refine and drive our business strategy, ensuring that we capitalize on opportunities in the rapidly evolving service and support industry. My role.

Irvine, California, US

As Senior Vice President at ServiceMob, I was responsible for designing and executing the Go-to-Market strategy for our Enterprise Service/Support Platform. My role involved ideating with clients and demonstrating how ServiceMob's AI and machine learning capabilities could transform their dark, fragmented service data into powerful, business-driving.

Worldwide, OO

At Deloitte, I partnered with C-Suite executives to deliver transformative strategies that redefined customer experience (CX), service operations, and CRM across diverse industries. My work focused on enhancing business ecosystems, optimizing operating and service models, and fostering digital transformation to help clients stay ahead in an increasingly.

Teaneck, New Jersey, US

At Cognizant, I developed and led the practice’s offerings in Customer Experience, Customer Analytics, and Digital Strategy, delivering transformative solutions to clients across industries. My focus was on designing strategic frameworks that enabled seamless omni-channel customer experiences, optimizing service operations, and driving sustainable digital.

Paris, FR

At L’Oréal, I provided strategic guidance to enhance customer experience, drive digital transformation, and achieve operational excellence across the organization. My role involved architecting solutions for optimizing customer experience and digital engagement, ensuring that all initiatives were aligned with L’Oréal's business objectives and strategic.

Paris, FR

In this role at L’Oréal, I developed and executed advanced customer experience strategies that significantly improved both Customer Satisfaction (CSAT) and revenue performance. I defined the overarching operating model for customer service, ensuring that processes were optimized to deliver a seamless and consistently excellent customer experience.My.

Dublin 2, IE

At Accenture, I played a key role in evaluating client operations to identify cost savings, process improvements, and strategic initiatives that delivered measurable value across their ecosystems. My approach centered on designing and enabling initiatives that optimized service operations, enhanced customer experiences, and leveraged advanced technologies.

Direct customer care strategies for nutraceutical and supplement organization. Manage all four brands: Health Resources, True Health, Complementary Prescriptions, and Vitamin Research Products. Total demand 20,000-35,000 calls per month. Drive outsourced contact center who manages both order entry and customer service for our organization. Drive KPI’s.

New York, NY, US

Oversee account and project management for clients related to customer service and technical support. Train and Develop management team. Cut Costs, Improve Productivity and Efficiency. COPC certified contact center that requires TQM. Management Development, Project Management, and SOP development.

Berwyn, PA, US

Consulting Operations Manager for AT&T Client. DSL Campaign, outbound sales. Hire, Train, and Develop agent and managment. Quality and SOP development. Analytics and Dialer Management to increase performance. Develop coaching skills of management team to increase performance.

Paris, FR

Drive up-sell programs and change product lines and offers to increase revenue. Promote internal contests and marketing campaigns at the call center. Focus on corporate marketing campaigns and integrate strategies at call center. Monitor and track 3rd party programs and search engine recommendation system reporting statistics, and interpreting data..

Paris, FR

Report to VP business results for King-Size and Roaman’s Brand. Manage 3 – 9 supervisors with over 400 associates. Ensure that supervisors are able to focus on team results, interpret team data, and provide actions plans needed to improve team performance. Participate in forecasting volume. Maintain ASA, AHT, Efficiencies, and Payroll Efficiency. Meet with.

Paris, FR

Supervise team sizes ranging from 29- 75 associates. Develop associates abilities to increase sales and revenue. Drive customer experience at the agent level. Provide weekly feedback specific to performance for associates. Provide customer experience scores to associate calls monthly and provide feedback on monthly performance. Submit merit reviews for.

Omaha, NE, US

Second in command for department. Manage and develop four supervisors along with increasing sales in an outbound call center with a staff of 96 marketing representatives. Helped to increase sales and reach department goal of 50,000 line conversions to AT&T local service in three states. Monitor inbound call center program inclusive of all metrics. Conduct.

Mba, Business Administration

Salesforce Advocate | Crm Strategist, Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement

Bsba, Business Administration