Handling high volume phone calls/voicemailsAssisting with placing/reviewing orders over phoneAddressing concerns and issues related to lost/misplaced shipmentsInteracting with all levels of management to provide customer feedback Handling issues related to pricing, credits and bank communicationsProvide monthly reports to merchandising and marketing teams Inspecting returned items to corporate office to determine if defectiveFollow up with marketing team to determine best policy procedures Creating and maintaining quality control spreadsheets

Set up and maintaining visual displaysMaintaining merchandising best practices Execute monthly store objectives and marketing strategiesDrive sales at store level through customer serviceBuild strong business relationship with all levels of management.Coordinate and execute informal product training sessions Hold weekly product clinics to inform customers of new productsMaking sure all projects are executed by team correctlyIn charge of managing and maintaining team productivity

Responsible for assisting customers with concerns regarding purchasing of flooring related material.Handling High Volume Phone calls to the department.Assisting in maintaining in stock reports for the department and placing necessary orders for merchandise when necessary.Set up / reviewed / and placed orders for specialty merchandise not available in the store