• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365• Experience with Business VoIP Telephony Services (On-Premise or SaaS)• Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)• Data Center Technologies (Public & Private Clouds)• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

• Revise how we authenticate switches (every type of Dell switch) • Update Device Management IPs, and VLANs • Set-up and Managed Dell OMNM with All switches (Dell & Cisco) • Set-up and Manage Cisco Meraki Dashboard along with Meraki Access Points • Update out dated Dell switches in physical network MDF and IDFs • Complete Firmware upgrades across multiple devices on All Site Locations • Completed onsite troubleshooting when needed on Routers and Switches • Created and maintained network diagrams and infrastructure documentation

Managed Job Corps Data Center (Austin, TX)• Design, Configure, Deploy, and Maintain Job Corps network infrastructure across all campuses around the US• Create and maintain up-to-date technical documentation for future configurations, deployment, and maintenance• Cisco 39xx Series ISR, Catalyst 4500 Series, Catalyst 2960x, Catalyst 3560, 3750• Cisco Meraki MS220-8, MS250-24, MS350-48, MX84, MX250, MX450, MR34, MR42• Virtual Switch System (VSS)• Cisco Application Policy Infrastructure Controller Enterprise Module (APIC-EM)• Take on new projects and installations of new devices• Cisco IOS upgrades on all switches (completed)• Complete WAN upgrade across all Job Corps Campuses • Complete wireless upgrade to Cisco Meraki environment• Meraki Switch deployment• Cisco Meraki Dashboard Setup/Management

*Ascension Information Services*Current Project via Dell Seton Medical Center @ University of TexasContract Duration - March 2017 - June 2017 *ENDED• Configured/Managed Cisco IP Phones (Desk/Wi-Fi) 88xx, 79xx, 78xx, Cisco IP Communicator• Manage Cisco phones via Cisco Unified Communications Manager 10.x• Configured IP phones via Cisco’s Tool for Auto-registered Phone Support (TAPS)• Migration from NorTel to Cisco VoIP Environment• Resolve networking issues on Cisco and Avaya switches• Resolved cabling issues from data jacks to patch panels and switch ports• Placed and configured over 3000 IP Phones to the new Seton Hospital location• Managed Telecom Ticketing for Telecom at 3 large Hospital Locations on Seton’s University of Texas Campus

• Responsible for daily monitoring, incident management, change management and troubleshooting diverse Hardware, WAN, and routing technologies (Routers, Switches, WLC’s, WAP’s, and Fortinet Firewalls, Protocols eBGP, iBGP, OSPF, STP.• Responsible for case management and customer interaction to ensure 24x7 system stability, availability and performance• Daily interaction with clients and service providers to ensure timely correction of network issues• Technical Escalation Point (Network & Wireless)• Effective communication with client's management team.• Create infrastructure performance reports and daily monitoring of ALL Cisco Wireless Devices• Cisco Prime Infrastructure, Cisco Wireless LAN Controllers, Cisco LWAPs, Mesh APs

• Work with field technicians on site activations with network connections on many types of broadband access • Configured routers , switches which include Cisco, Netopia, Adtran, Samsung, Fortinet, DIGI AP• Experience with Kitty, Putty, SecureCRT, and Command Prompt.• Completed Static, Dynamic, PPPoe, PPPoa, Bridged/IP Pass-through, Virtual IP Mapping, Voice IP and VLAN on WAN and LAN interfaces• Work with field technicians on site activations with network connections on many types of broadband access • Configured routers , switches which include Cisco, Netopia, Adtran, Samsung, Fortinet, DIGI AP• Experience with Kitty, Putty, SecureCRT, and Command Prompt.• Completed Static, Dynamic, PPPoe, PPPoa, Bridged/IP Pass-through, Virtual IP Mapping, Voice IP and VLAN on WAN and LAN interfaces