Lead Analysis and Market Opportunities: Responsible for analyzing leads and identifying strategic opportunities that enhance the company's growth.Sales Strategy Development: Creation of strategies to optimize the sales process, monitoring and ensuring compliance with established goals.CRM Automation and Management: Assistance in automating processes and effectively managing CRM tools, improving operational efficiency and customer experience.Corporate Client Relationship Management: Maintaining direct contact with corporate clients to ensure their needs are met, including conducting alignment meetings.

Visual Identity Development: Creation of consistent visual identities aligned with the essence of the brand, ensuring authentic and recognizable visual communication.Attractive Content Production: Designing posts that capture the audience's attention and drive engagement, optimizing performance across social platforms.Innovation and Visual Impact: Transforming ideas into impactful visuals focused on engaging the audience and generating positive results for the brand.

In-Company Operations Management: Operational and administrative supervision to ensure the execution of processes in corporate environments, focusing on the satisfaction and loyalty of B2B clients, enhancing the level of Customer Experience.Personalized Multichannel Support: Direct assistance to corporate clients via phone, email, and WhatsApp, providing continuous support and quick solutions, with an emphasis on customer experience and satisfaction.Interdepartmental Relationship Coordination: Facilitating communication between departments to resolve irregularities, ensuring the quality of services provided and compliance with operational standards.Integrated Administrative Support: Performing complementary administrative activities that promote efficiency and improve the overall experience for corporate clients.

Team Management: Responsible for hiring, training, and developing high-performance teams, aligning professionals with the organization’s strategic objectives.Training and Development: Trainer for the Unilab system and processes of renowned partners (DB, Dasa, Pardini, and São Marcos), ensuring standardization and efficiency in operations.Routine and Journey Management: Planning and controlling the work journey of employees, ensuring compliance with legislation and optimizing productivity.Operations Leadership: Coordination of logistics and cost management for support laboratories, promoting process effectiveness and satisfaction for partners and clients.

Sales Management and Analysis: Control and monitoring of sales, including updating spreadsheets and using CRM systems to track leads and sales pipeline.Customer Service and Relationship Management: Telephone and WhatsApp contact with clients, ensuring a positive and agile experience aligned with best practices in Customer Experience.Marketing Support and Lead Analysis: Collaboration with the marketing department in analyzing leads and campaigns, contributing to acquisition and retention strategies.Administrative Operations: Performing administrative routines in collaboration with the team to ensure smooth operations and support in managing employee benefits.

Development of Standard Operating Procedures (SOP): Creation of Standard Operating Procedures to ensure consistency and quality in operations.Management of On-Call Staff and Schedules: Organization and optimization of on-call staff schedules, ensuring ideal coverage and continuity of operations at collection sites and the ICU.Supervision of Collection Points: Management of activities and routines at collection points to maintain efficient flow and meet quality requirements.Process and Quality Control: Conducting review and release of reports, ensuring accuracy and compliance with regulatory standards.Administration of Supplies and Documentation: Control and request of materials, including the issuance of invoices to maintain regular supply and compliance with administrative processes.

Public Service and Anamnesis: Conducting detailed anamnesis to understand patients' history and needs, providing personalized and humane care.Examination Authorization and Relationship with Insurance Providers: Responsible for the authorization of examinations with insurance providers, ensuring compliance with administrative processes.Sample Collection and Clinical Analysis: Performing venous and arterial collections, as well as analyses in biochemistry (BS200), immunology, and urinalysis, ensuring accuracy and quality in results.Screening and Sample Processing: Screening and organizing materials for dispatch to partner laboratories, optimizing workflow and communication with external laboratories.Unilab System: Utilizing the Unilab system for recording and tracking laboratory processes.