Meeting with the business and other departments assess work processes, also responsible for gathering requirements, performing analysis, assisting in testing.● Troubleshooting working with the Problem, Incident, and Change management teams identifying many issues by instituting best practices in system log analysis, backups, network operating center security while creating a knowledge base.● Conducting user account/permissions management and system/software auditing, strengthening security and business continuity planning as a member of security incident response team. ● While gathering results for both Incident and Problem management teams during the daily huddles I offer my findings for a brainstorming session.● Gathering knowledge requirements to update the knowledge base and help inform end users about minor issues fixes. Updating my reports and metrics on intranet dashboards. Identified trends using metrics, and graphs to develop front end data.● Performance Tuning- Ensured that assigned systems were configured and optimized for maximum functionality and availability. Implemented solutions that reduced single points of failure and improved system uptime availability.

Proficiency to apply critical thinking to a variety of situations. Working on multiple applications, Creating KPI for performance. Create deliverable content to precisely reflect the engagement contract and the client needs, working with clients to help them understand where improvements could be made, and propose scenarios and solutions to address those areas of improvement applied data metrics and reporting to ensure support of the project timeline for the business units