Marceline Smith Email & Phone Number

Loxahatchee Groves, FL, US

United States

Global Contact Center Sales Specialist scaling Microsoft's AI-first Contact Center through strategic partners, Americas region

United States

Driving global availability of customer-centric Conversational AI and Security AI solutions for Nuance, a Microsoft Company. Working with sales and product leaders as a technology partner and solution advisor to our strategic CCaaS partners to innovate and enhance their global offerings. Managing GTM and sales enablement programs, business growth.

Florida, United States

Senior Manager for Nuance responsible for our strategic CCaaS partnerships worldwide for Cisco and Nice, leading GTM strategy for existing and emerging product lines and services. Brokering impactful connections across departments and regions to extend our market reach. Product liaison to sales and services teams; partner advocate and resource to the.

Florida

Enterprise Sales for Voice, Mobile and Digital Customer Care Solutions. My role as an individual contributor on the Nuance strategic accounts team is to advise, service, support, and provide thought leadership for large organizations in the financial services, healthcare, and travel industries. I've been part of the sales organization for Nuance for over a.

FL

Territory Account Manager for IVR and Contact Center solutions in Florida, Mississippi, Alabama and Virginia.Experience in solution selling for software and professional services to implement IVR, CTI, Mobile, and Web technologies, Voice Biometrics, as well Business Consulting and Continuous Improvement offerings.Manage and grow account partnerships with.

Nuance NA Enterprise, East Region

Provide leadership to sales engineering teamEnsure SE team is fully and effectively scheduled and utilizedServe as the escalation point to sales professionals and SEs, addressing issues and problem solving for the overall good of Nuance business.Provide direction and feedback to SE’s to effectively determine clients needs and present value added solutions..

I have worked in the IVR/Speech industry since 2000, and I am using that experience to architect solutions in the pre-sales process for Enterprise companies leveraging automated self-service for Contact Centers. My strongest skills are my customer interfacing abilities, my aptitude for collecting and analyzing business and technical information, and the.

In my role as a speech consultant I offer technical expertise during the pre-sales process to medium and large companies looking to implement speech automation. In this role I focus on business operations analyis, call center operations analysis, and business development for automated customer care. Most of my clients are in the retail market and operate.

As a product communications manager I am responsible for creating, maintaining and publishing all of the marketing, design, implementation and training materials for the company's software product. I conduct internal and external sales training. In my former position as Director of customer development, I managed a team up resources including developers.

Boca Raton, FL

- Senior Leadership Team member with direct report to CEO; participated in company financial planning and personnel planning including hiring, training, and employee evaluations- Managed award-winning application deployments (adding over $3M in revenue annually)- Pre-sales consulting that lead to 3 major contract wins (over $1.5M in revenue)- Managed 11.

B.S, Biology, Chemistry

Activities and Societies: Caribbean Students Association, FAMU basketball, SGABiology/Chemistry major

Diploma

Theater, Track & Field, Basketball, Honor Student