Marcelino Valencia Email & Phone Number

New South Wales, Australia

Brisbane, Queensland, Australia

NABERS Document Consolidation and Preparation: Expertly managed the consolidation and preparation of NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with industry standards and regulations.Data Encoding and Gathering: Efficiently encoded and gathered data from various sources, maintaining accuracy and consistency.

Brisbane, Queensland, Australia

NABERS Document Consolidation and Preparation: Proficiently gathered, organized, and consolidated NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with regulatory requirements and efficient access to critical information.Data Encoding and Gathering: Methodically collected and encoded data from various sources.

Region III - Central Luzon, Philippines

Conducted meticulous Quality Assurance Call Monitoring to evaluate customer interactions, ensuring service quality and adherence to company standards.Generated comprehensive Sales Metric Reports by collecting and analyzing data, providing actionable insights into key performance indicators (KPIs) and sales trends.Took on the role of a Team Leader (TL) in.

Cainta, Calabarzon, Philippines

- Led and supervised a team of Quality Assurance Specialists, ensuring high performance and adherence to quality standards.- Coached and mentored QA Specialists, fostering their professional development and enhancing their skills.- Managed client relations by serving as a point of contact for client inquiries and addressing any concerns or issues..

Pampanga

- Diligently conducted Quality Assurance Chat Monitoring to assess and enhance the quality of customer interactions, ensuring compliance with company standards.- Collected and analyzed data to create comprehensive Sales Metric Reports, offering valuable insights into key performance indicators (KPIs) and sales trends.- Contributed to the improvement of.

Region III - Central Luzon, Philippines

Leadership: Led a team of Quality Assurance Specialists, providing clear guidance, setting performance expectations, and ensuring adherence to quality standards.Coaching and Development: Actively coached and developed QA Specialists, fostering their professional growth, improving their skills, and enhancing their understanding of quality assurance.

Quality Assurance Monitoring: Conducted thorough Quality Assurance Monitoring of customer interactions, ensuring adherence to company standards and delivering high-quality service.Metric Reports: Generated detailed Metric Reports by collecting and analyzing data, offering valuable insights into performance, trends, and areas for improvement.Escalation.

- Inbound Customer Service: Provided exemplary Inbound Customer Service by addressing customer inquiries, concerns, and requests promptly and professionally.- Payment Processing: Accurately processed payments, ensuring secure and efficient financial transactions while maintaining customer privacy and compliance with company policies.- Basic Technical.