Marcelino Valencia Email & Phone Number

New South Wales, Australia

Brisbane, Queensland, Australia

NABERS Document Consolidation and Preparation: Expertly managed the consolidation and preparation of NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with industry standards and regulations.Data Encoding and Gathering: Efficiently encoded and gathered data from various sources, maintaining accuracy and consistency in data records.Excel Reports: Produced detailed Excel reports, utilizing advanced functions and formulas to present… Show more NABERS Document Consolidation and Preparation: Expertly managed the consolidation and preparation of NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with industry standards and regulations.Data Encoding and Gathering: Efficiently encoded and gathered data from various sources, maintaining accuracy and consistency in data records.Excel Reports: Produced detailed Excel reports, utilizing advanced functions and formulas to present data-driven insights and support decision-making.General Administrative Tasks: Successfully executed a wide range of general administrative tasks, including but not limited to scheduling, correspondence, and file management, contributing to the smooth operation of the office.Tenant Recharges Encoding: Skillfully encoded tenant recharges, meticulously tracking financial transactions and ensuring accurate billing processes.Documentation: Maintained organized documentation, records, and files related to NABERS compliance, data sources, and administrative tasks.Quality Assurance: Implemented quality assurance measures to guarantee the accuracy and integrity of data, documents, and reports. Show less

Brisbane, Queensland, Australia

NABERS Document Consolidation and Preparation: Proficiently gathered, organized, and consolidated NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with regulatory requirements and efficient access to critical information.Data Encoding and Gathering: Methodically collected and encoded data from various sources, ensuring accuracy and completeness for further analysis and reporting.Excel Reports: Created and maintained Excel reports… Show more NABERS Document Consolidation and Preparation: Proficiently gathered, organized, and consolidated NABERS (National Australian Built Environment Rating System) documents, ensuring compliance with regulatory requirements and efficient access to critical information.Data Encoding and Gathering: Methodically collected and encoded data from various sources, ensuring accuracy and completeness for further analysis and reporting.Excel Reports: Created and maintained Excel reports, utilizing advanced spreadsheet functions and formulas to present data in a clear and organized manner for decision-making purposes.General Administrative Tasks: Assumed responsibility for various administrative duties, including scheduling, email correspondence, file management, and office organization, ensuring smooth day-to-day operations.Communication: Maintained effective communication with team members, stakeholders, and clients to address inquiries, provide updates, and facilitate information exchange.Quality Assurance: Conducted quality checks on documents and reports, identifying and rectifying errors to maintain data integrity.Efficiency Enhancement: Implemented process improvements to streamline data collection, document preparation, and administrative workflows, resulting in increased efficiency and reduced turnaround times. Show less

Region Iii - Central Luzon, Philippines

Conducted meticulous Quality Assurance Call Monitoring to evaluate customer interactions, ensuring service quality and adherence to company standards.Generated comprehensive Sales Metric Reports by collecting and analyzing data, providing actionable insights into key performance indicators (KPIs) and sales trends.Took on the role of a Team Leader (TL) in Quality Assurance (QA), providing mentorship and leadership to QA specialists.Developed and delivered effective QA… Show more Conducted meticulous Quality Assurance Call Monitoring to evaluate customer interactions, ensuring service quality and adherence to company standards.Generated comprehensive Sales Metric Reports by collecting and analyzing data, providing actionable insights into key performance indicators (KPIs) and sales trends.Took on the role of a Team Leader (TL) in Quality Assurance (QA), providing mentorship and leadership to QA specialists.Developed and delivered effective QA Skills Up Training programs, fostering the professional growth and skill enhancement of team members. Show less

Cainta, Calabarzon, Philippines

- Led and supervised a team of Quality Assurance Specialists, ensuring high performance and adherence to quality standards.- Coached and mentored QA Specialists, fostering their professional development and enhancing their skills.- Managed client relations by serving as a point of contact for client inquiries and addressing any concerns or issues.- Prepared comprehensive Performance Metric Reports, providing insights into team and individual performance.-… Show more - Led and supervised a team of Quality Assurance Specialists, ensuring high performance and adherence to quality standards.- Coached and mentored QA Specialists, fostering their professional development and enhancing their skills.- Managed client relations by serving as a point of contact for client inquiries and addressing any concerns or issues.- Prepared comprehensive Performance Metric Reports, providing insights into team and individual performance.- Conducted regular Performance Reviews for team members, offering constructive feedback and setting performance goals.- Delivered engaging Presentations to team members and stakeholders, effectively communicating key performance data and improvement strategies.- Oversaw Project Management related to quality assurance initiatives, ensuring timely completion and successful implementation. Show less

Pampanga

- Diligently conducted Quality Assurance Chat Monitoring to assess and enhance the quality of customer interactions, ensuring compliance with company standards.- Collected and analyzed data to create comprehensive Sales Metric Reports, offering valuable insights into key performance indicators (KPIs) and sales trends.- Contributed to the improvement of customer service quality by providing actionable feedback to customer service representatives.- Collaborated with… Show more - Diligently conducted Quality Assurance Chat Monitoring to assess and enhance the quality of customer interactions, ensuring compliance with company standards.- Collected and analyzed data to create comprehensive Sales Metric Reports, offering valuable insights into key performance indicators (KPIs) and sales trends.- Contributed to the improvement of customer service quality by providing actionable feedback to customer service representatives.- Collaborated with cross-functional teams to identify opportunities for process optimization and sales performance enhancement.- Maintained meticulous records and documentation to track performance trends and recommend data-driven improvements.- Played a vital role in maintaining a high level of customer satisfaction through continuous monitoring and reporting. Show less

Region Iii - Central Luzon, Philippines

Leadership: Led a team of Quality Assurance Specialists, providing clear guidance, setting performance expectations, and ensuring adherence to quality standards.Coaching and Development: Actively coached and developed QA Specialists, fostering their professional growth, improving their skills, and enhancing their understanding of quality assurance processes.Client Relations: Served as a primary point of contact for client interactions, addressing inquiries, resolving issues, and… Show more Leadership: Led a team of Quality Assurance Specialists, providing clear guidance, setting performance expectations, and ensuring adherence to quality standards.Coaching and Development: Actively coached and developed QA Specialists, fostering their professional growth, improving their skills, and enhancing their understanding of quality assurance processes.Client Relations: Served as a primary point of contact for client interactions, addressing inquiries, resolving issues, and maintaining positive client relationships.Performance Metric Reports: Produced comprehensive Performance Metric Reports, highlighting team and individual performance, and providing data-driven insights for process improvement.Performance Reviews: Conducted regular Performance Reviews for team members, offering constructive feedback, setting performance goals, and recognizing achievements.Presentations: Delivered impactful Presentations to team members and stakeholders, effectively communicating key performance data, improvement strategies, and project updates. Show less

Quality Assurance Monitoring: Conducted thorough Quality Assurance Monitoring of customer interactions, ensuring adherence to company standards and delivering high-quality service.Metric Reports: Generated detailed Metric Reports by collecting and analyzing data, offering valuable insights into performance, trends, and areas for improvement.Escalation Calls: Managed Escalation Calls effectively, addressing complex issues, and providing timely solutions to maintain customer… Show more Quality Assurance Monitoring: Conducted thorough Quality Assurance Monitoring of customer interactions, ensuring adherence to company standards and delivering high-quality service.Metric Reports: Generated detailed Metric Reports by collecting and analyzing data, offering valuable insights into performance, trends, and areas for improvement.Escalation Calls: Managed Escalation Calls effectively, addressing complex issues, and providing timely solutions to maintain customer satisfaction.Customer Service: Delivered exceptional Customer Service by addressing inquiries, resolving issues, and ensuring a positive customer experience.Process Improvement: Contributed to process improvement initiatives by identifying opportunities for efficiency enhancement and quality optimization.Documentation: Maintained meticulous records and documentation to track performance, monitor trends, and support decision-making.Team Collaboration: Collaborated with team members to share best practices, improve processes, and achieve team goals. Show less

- Inbound Customer Service: Provided exemplary Inbound Customer Service by addressing customer inquiries, concerns, and requests promptly and professionally.- Payment Processing: Accurately processed payments, ensuring secure and efficient financial transactions while maintaining customer privacy and compliance with company policies.- Basic Technical Support: Offered Basic Technical Support to customers, assisting with troubleshooting and resolving common technical issues… Show more - Inbound Customer Service: Provided exemplary Inbound Customer Service by addressing customer inquiries, concerns, and requests promptly and professionally.- Payment Processing: Accurately processed payments, ensuring secure and efficient financial transactions while maintaining customer privacy and compliance with company policies.- Basic Technical Support: Offered Basic Technical Support to customers, assisting with troubleshooting and resolving common technical issues, enhancing the overall customer experience.- Communication: Maintained clear and effective communication with customers, explaining technical concepts in a user-friendly manner and ensuring their satisfaction.- Record Keeping: Maintained detailed records of customer interactions, payment transactions, and technical support cases, ensuring accurate documentation.- Problem Resolution: Efficiently identified and resolved customer problems, escalating issues to higher-level support when necessary to guarantee issue resolution.- Quality Assurance: Adhered to company quality assurance guidelines to ensure consistency in customer service and payment processing. Show less