Areas of expertise:- Strategy development- Business model innovation- Service and value proposition design- Behavioural economics- Design ThinkingI have recently joined Accenture Strategy as a Business Strategy Manager in the Financial Services.My strengths and experience lie in the retail banking landscape completing projects for both large international and smaller local players across Sub-Saharan Africa. Specifically, my expertise lies in the areas of strategy development, business model development and alignment, value proposition design. I have also had significant exposure to the payments landscape and alternative distribution channels (mobile banking and mobile money) by completing market analysis and strategy development assignments for multiple large global card associations and payment providers.My work in the field of behavioural economics has included various ground breaking projects for a major South African retail bank looking to enhance its various customer touch points. A work stream involving the bank's call centre was especially successful, achieving an 85% improvement in call effectiveness by tweaking the call script designed 'nudges'.Country work experience:- Bahrain- Botswana- Dubai- Ghana- India- Kenya- Lesotho- Nigeria- South Africa- Swaziland - Tanzania- Uganda- Zambia - Zimbabwe