Marcel Komala Email & Phone Number

California, United States

•Responsible for Amazon Connect Interactions, Amazon AWS, Amazon Reviews, and Questions for direct response.•Social Media aspects regularly reviewed and regulated for constant increase in positive exposureand reinforcement of loyal customers.•Reduced redundant obsolete business practices and introduced CS Reps to updated methods toincrease efficiency.• Consulted/managed Customer Service to help assist with Technical Support calls.

Hayward, Ca

• Coordinate and schedule shipping logistics for sales via LTL and small parcels• Prepare quotations, product data sheets, and sales reports.• Monitor Inventor and update inventory when needed via EDI• Verify Pos accuracy from data entry• Dispute Charge-backs and provide proof of delivery• Communicate with vendors and corporate clients• Send ASN and invoice through EDI, as well as ERP• Enter Sales orders via ERP

Jakarta, Indonesia

• Advised and consulted in the profile of Social Media platforms to maximize product awareness andrecognizability in order to enhance brand recognition and increase sales.• Built Social Media Identity through branding policies reflected in collateral, media kit, trade showpresence, and public relations efforts.• Designed, revised, and implemented Web site, social media contacts, and word-of-mouth buzzaligning promotional presence with corporate strategy.• Updated obsolete web protocols and databases, improving visual appearance and userexperience.• Reported, tracked and analyzed campaigns proving success in strategies and return oninvestment.• Developed strategic marketing campaigns to build website traffic and product interest.

Pleasanton, California, United States

• Developed & proposed viable marketing/promotional calendar to bolster current companycampaigns and new opportunities with increased base of customers.• Maintained and promoted customer relationships through building personal relationships andhistory with customer base.• Consistent perfect score in Customer reviews and follow up surveys related to service andperformance.-Rated in the top 3% percentile in Sales at Branch level and entire Regional District of NorthernCalifornia.

California

• Managed client portfolios and responsible for the acquisition of new accounts.• Trained to utilize several tools at our disposal including several softwares, data acquisitionmethods, and proper customer interaction• Acquired knowledge on the proper assignment of products to corresponding customers based ondata processed using software that utilizes customer background information.• Provided guidance, training, and coaching to new employees offering counsel and createdassignments to promote employee development.