Marcel Komala Email & Phone Number

California, United States

• Responsible for Amazon Connect Interactions, Amazon AWS, Amazon Reviews, and Questions for direct response.
• Social Media aspects regularly reviewed and regulated for constant increase in positive exposureand reinforcement of loyal customers.
• Reduced redundant obsolete business practices and introduced CS Reps to updated methods toincrease efficiency.
• Consulted/managed Customer Service to help assist with Technical Support calls.

Hayward, CA

• Coordinate and schedule shipping logistics for sales via LTL and small parcels
• Prepare quotations, product data sheets, and sales reports.
• Monitor Inventor and update inventory when needed via EDI
• Verify Pos accuracy from data entry
• Dispute Charge-backs and provide proof of delivery
• Communicate with vendors and corporate clients

Jakarta, Indonesia

• Advised and consulted in the profile of Social Media platforms to maximize product awareness andrecognizability in order to enhance brand recognition and increase sales.
• Built Social Media Identity through branding policies reflected in collateral, media kit, trade showpresence, and public relations efforts.
• Designed, revised, and implemented Web site, social media contacts, and word-of-mouth buzzaligning promotional presence with corporate strategy.
• Updated obsolete web protocols and databases, improving visual appearance and userexperience.
• Reported, tracked and analyzed campaigns proving success in strategies and return oninvestment.
• Developed strategic marketing campaigns to build website traffic and product interest.

Pleasanton, California, United States

• Developed & proposed viable marketing/promotional calendar to bolster current companycampaigns and new opportunities with increased base of customers.
• Maintained and promoted customer relationships through building personal relationships andhistory with customer base.
• Consistent perfect score in Customer reviews and follow up surveys related to service andperformance.-Rated in the top 3% percentile in Sales at Branch level and entire Regional District of NorthernCalifornia.

California

• Managed client portfolios and responsible for the acquisition of new accounts.
• Trained to utilize several tools at our disposal including several softwares, data acquisitionmethods, and proper customer interaction
• Acquired knowledge on the proper assignment of products to corresponding customers based ondata processed using software that utilizes customer background information.
• Provided guidance, training, and coaching to new employees offering counsel and createdassignments to promote employee development.