Marcella Chang Email & Phone Number

Quantico, Virginia, United States

- Managed over 60 price files monthly to ensure pricing accuracy- Assisted with planogram reset process and space planning to eliminate products with low demand and replace with market leading products to drive sales- Implemented pricing strategy to maximize sales and achieve sales goals- Coordinated national promotions with stores, distributors, and suppliers to provide competitive pricing for Marines and their families- Resolved pricing issues, cost discrepancies, and special orders for MCCS stores within two business days to provide customers the best shopping experience

- Supported all departments to streamline business processes and reach company and department goals- Assisted prospective clients navigate through websites and rental applications - Provided outstanding customer service to clients about all aspects of property rentals- Prepared rental contracts and managed clients’ profits on Appfolio - Collaborated with different departments to onboard new clients- Awarded employee of the month by exceeding expectations and providing exceptional customer service through phone calls

- Provided accurate and professional English to Mandarin translations for multiple clients helping achieve their sales and marketing goals- Converted menus, frontpages, and content for international websites- Completed translations for contracts, marketing outreach, and brochures

New Taipei City, Taiwan

- Corresponded daily with international clients and agents translating English work requests into Mandarin- Managed the entire sales cycle from procuring potential clients to securing the deal through networking and promoting new products - Served as intermediary between overseas clients and local manufacturers- Translated and processed orders to ensure accurate and timely order processing and helped clients with sourcing, market information, and product knowledge- Increased annual recurring revenue by $2M through client-focused sales tactics that met client requirements, rather than pushing unnecessary products

Taipei City, Taiwan

- Translated insurance documents for clients and advised them on suitable insurance and reinsurance markets- Contacted overseas reinsurance companies and translated corporate communications for local clients- Closed 100% of re-insurance deals by contacting over 20 insurance/re-insurance companies to discuss the policy terms and premiums while collaborating with clients to close deals

Taipei City, Taiwan

- Grew revenue by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients- Translated order requirements from English to Mandarin and negotiated prices with local factories.- Provided translation on various business documents for clients to support their decision-making process- Increased book of business by 15% by following up on client requests and continually providing necessary updates and efficient problem resolutions