Marcella Chietti Email & Phone Number

Wakefield, GB

- Ran the Support department, and was the Support point of contact within the business.- Onboarded and managed customer support associate.- Took on usability testing by conducting user interviews and writing reports.- Participating in the hiring process, reviewing and interviewing candidates.

- Did troubleshooting and resolved customer issues, in collaboration with various teams such as Engineering and Banking.- Managed the day-to-day Due Diligence process.- Wrote and sent out development release update emails.- Published and managed content for the internal and external knowledge bases.

Helped customers with financial difficulties manage their lending products, with an empathetic and problem-solving approach.

Investigated and decided correct outcomes on customer fraud reports. Wrote a proposal for procedure improvement, which was accepted.

Provided customer service via email, in-app chat and phone. Investigated and troubleshot issues, advocated for customer needs, and mentored new hires.

Preston, England, United Kingdom

Fielded customer calls and emails, and took on some additional responsibilities in the form of paperwork and administrative tasks.

Multiple freelance translation jobs for different clients, English to Dutch, Dutch to English. Developed translation and professional communication skills.

Assisted qualified teacher, organised and taught my own classes, marked exams. Developed public speaking and teaching skills.

Groningen, Netherlands

Worked with POS (Point of sale) systems and stocking systems. Developed my skills in customer service.

Winschoten, Groningen, Netherlands

Bachelor Of Laws - Llb

Master'S Degree, Ma Linguistics, 2.1

Activities and Societies: Dissertation entitled 'A General Mystery of the Pyrates: Attributing _A General History of the Pyrates_'

Bachelor'S Degree, Ba English Language, 7.6

Activities and Societies: Programme Board Member, Harting Exchange Programme Member

Gymnasium, 7.4

Activities and Societies: Student council