Marcella G. Email & Phone Number

Limassol

ORM (Online Reputation Manager) Assisting clients worldwide through live support chat. Replying to emails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments. Handling Back Office queries Providing sales administration reports on a daily basis.  Supporting clients with technical and troubleshooting issues.  Dealing with complaints of a varying nature promptly and effectively.  Providing support and troubleshooting on Meta Trader Platforms.  Liaising with all departments to resolve issues.  Liaising with the Compliance Officer regarding complaints and approval of accounts.  Providing relevant information to clients regarding documents and materials for becoming a client.  Support sales agents with ad hoc tasks.

Limassol, Limassol (Lemesos), Cyprus

• Determining customer requirements via chat, telephone and email• Provide accurate, valid, and complete information by using the right methods/tools• Meet personal/customer service team targets• Obtaining relevant information.• Diagnosing technical problems.• Identifying customer needs and offering solutions to achieve high Client satisfaction.• Escalating complex queries & problems accordingly.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Follow communication procedures, guidelines, and policies.• Ability to work independently and execute multiple tasks simultaneously.• Maintains regular attendance and punctuality.• Performs other job-related duties as assigned.• Works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey.• Maintaining client interaction records• Process deposits/ withdrawals and Internal transfers from request to completion. • Run AML checks on incoming payments.• Reconciling Payments with payment providers• Process new account applications ( individual, corporate, partners, etc) • Run KYC/CDD procedures on new and existing accounts• Update account details, as and when required• Implementing First Response resolution

Cyprus

English and Spanish Customer Support Representative & Call Monitoring - Spanish

Cyprus

Cyprus

Master'S Degree, Spanish Language

Science And Health

Bachelor Of Arts - Ba, Modern Languages English And Spanish

Maritime Studies