Subject-matter expert of Micro Focus's Information Technology Operations Management (ITOM).

Developed and maintained knowledge of mortgage loan products & basic regulatory operating guidelines, while assisting Loan Officer.Utilized LP/DU System, Microsoft Office, and job-specific software applications.Job skills included: Attention to detail; excellent verbal and written communication skills.

Sales of Charter products and services to new and existing prospects, maintaining positive client relations.Conducted client need assessments, sales/product presentations, and closed the sale.Met established activity targets and key performance indicators, including outbound calls, follow-up calls, quotes sent, sales, connects, etc.Acted as a product consultant when promoting, recommending, and selling the value of Spectrum Business products and services.Explained all features and benefits, and effectively balanced new lead generation versus follow-up efforts.Created strong follow-up plans to achieve greater efficiency and increased sales conversion rates.Ensure database information is accurate and complete.Achievements: Consistently achieve a monthly sales quota by adding new lines of service.

Cooper’s Hawk Winery / Hotel Wailea, Hawaii /​Spago Maui / Bouchons Sushi & Grill / Hello Betty’s Fish House, OH, HI & CAFine Dining Server and Tasting Room Attendant.Achievements: Provided excellent customer service and developed extensive menu knowledge to increase sales and company profits.

Maintained outside referral partnerships with consistent interaction.Promptly managed and responded to referrals.Explained payment solutions such as updated credit card terminals.Dealt with large accounts, maintaining positive client relations.

Business-to-business (B2B) sales.Built and strengthened assigned territory referral partnerships.Made recommendations based on the clients’ specific needs.Offered state-of-the-art technology, including restaurant/retail point-of-sale systems, terminals, and software.Used a consultative sales approach to help clients grow their business with gift card/reward programs as marketing tools.

Represented a full line of insurance and financial services to clients.Maintained knowledge of over 100 insurance financial services offered while adhering strictly to licensing, compliance, and regulatory standards.Focused on high level of business acumen, a competitive driven work ethic, and great organizational skills to define tailored presentations that demonstrated value in a compelling manner.

Identified cross-sell opportunities utilizing a proactive targeted sales approach to retain and expand account relationships.Enhanced company image with superior customer service in branch-held community corporate events.Achievements: Ranked #3 out of all south Orange County bankers in 2013; voted and awarded the MVP sales/service for “idea contribution” in a corporate training class of 50 bankers.

Developed and implemented a business plan that involved lead management software which focused on commercial insurance leads.Achievements: Promoted to manage commercial insurance accounts, hire, and train staff members; agency was ranked #1 in state for commercial insurance, selling a 3rd in more volume than the #2 ranked agency; received the “Chairman Circle” Award for individual sales (first in history of the region); invited to speak at the regional office to share the formula of my success to 36 County Agencies.