I am seeking to obtain a position that would allow me to put into practice my acutely sharpened customer service skill set; dispute resolution and customer appreciation being paramount. Coupling my soft skills & intellect gained through educational achievement, with my hard skills of tech savvy and business acumen would be ideal.
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Delivery DriverAmazon May 2023 - PresentUnited States -
CaregiverVisting Angels Of Toledo Oct 2017 - Feb 2023
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Residential Support SpecialistConteh Home Services Jun 2017 - Sep 2017Toledo, OhMaintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Bathe patients. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
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Receptionst/Clerical And General Assisting Volunteer Via Pathway, Inc.Friendly Center, Inc Jun 2016 - Sep 2016Toledo, OhAnswer in-coming calls from public and patrons of establishmentAssist in organization and general maintenance of facility Assist in the Youth Department with the Youth Director Coordinator
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Clerical/Job Coach Volunteer Via Pathway, IncOhio Means Jobs/Lucas County Apr 2016 - Jun 2016Toledo, OhEngaged in the training process shadowing experienced Job Coach in field scenarios Assisted in resource room guiding clients through all aspects of registration and file creation Collaborated with clients to produce employment documents such as resumes and cover letters Provided clients guidance in navigating online employment application systems
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DriverA Renewed Mind Behavioral Health Jun 2015 - Nov 2015Toledo, Ohio Areatransporting clients of various ethic backgrounds to mental health and substance abuse groups
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Program LeadKids Unlimited Sep 2014 - Jul 2015Toledo, Ohio AreaPrepare supplies, materials, and any other items needed before meeting the studentsEstablish positive relationships with students, school staff, and familiesComplete attendance accurately and report absentees to the Site ManagerActively engage students and participate in program activitiesSupervise students at all times and follow Kids Unlimited conduct when disciplining studentsReport disruptive behavior to the Site Manager and document serious infractionsMaintain an inviting, safe, orderly environment that is conducive to student learningAssist with the distribution, supervision, and clean up of meals in the cafeteriaEnsure cleanliness of classrooms, auditorium, and other areas where the program is heldAssist with student recruitment and promote the programAttend professional development activities and meetings provided by Kids Unlimited -
Job Coach (On Call)Goodwill Of Nortwest Ohio Industries, Inc Aug 2014 - Dec 2014Toledo, Ohio AreaWork one on one at Goodwill facility or in the community at cocompany or business, aiding consumer in job readiness activities; consumers may be coping with one or more babarriers to employmentlearn the job taks, train the consumer, and asses performance perform task analysis to determine training sequence and performance benchmarksobserve the consumer's work behavior, interaction with associates, take notation, and compose a report documenting overall performance, needs, limitayions, and strenghtsinteract with consumer in such a manner thagthat establishes quality levels are maintained type detailed and relevant case notes for each for each day working with the consumer, and turn case notes in on timepromote consumer independence, provide visual supsuppors or strategies, fading as appropriate, and using fewer promptstreat the consumer with the highest level of professional and ethical behavior, maintaining confidentiality, healthy boundaries, and acting at all ti es as a good role modelencourages a learning enironment, allow for failures and successes to be opportunities for growth and learning
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Substitute Teacher (On-Call)Renhill Staffing Jan 2013 - Sep 2013Toledo, Ohio Areasubstitute teach and teacher's aid in different school districts when called within lucas county
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Cpst Worker/Case AidThe Twelve Of Ohio, Lnc Jun 2011 - Jan 2013Toledo, Ohio Areatransporting children in the foster care system to family visit and appointments given by my supervisor, performed administrative/clerical duties
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Hub & Commerical DriverAutozone Jul 2011 - Oct 2012Toledo, Ohio Areadelivering parts and products to other autozone stores in the toledo and surrounding counties; also bring back parts and products and restocking them in our store -
Volunteer Graduation CoachUnited Way Americorps Sep 2011 - Sep 2012Toledo, Ohio AreaAssist in the identification of students at-risk of dropping our of school; Assist in the development/revision of an individualized graduation plan; Assist in implementation of individualized graduation plan; Track students attendance and implement strategies identified by the Graduation Act Team to address barriers and improve attendance; Provide 1:1 or 1:3 small group coaching sessions at a minimum of once weekly; Connect students to academic, school and community resources to address barriers to their success, etc...
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Customer Service RepresentativePage Plus Cellular Aug 2010 - May 2011Holland, OhHandled inbound calls in call center environment; Answered customer’s questions, requests and resolve their product and service issues efficiently and professionally; Demonstrated effective oral and written communication with customers, department personnel and management; Utilized multiple applications provided by Page Plus in order to assist customer and agents in efficient and timely manner.
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Temp To Permanent WorkerSupplemental Staffing May 2010 - Jul 2010Offered assignments by different companies from start to finish; Preformed Administrative Assistant duties
Marcella Hayes Skills
Marcella Hayes Education Details
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Human Development, Family Studies, And Related Services
Frequently Asked Questions about Marcella Hayes
What company does Marcella Hayes work for?
Marcella Hayes works for Amazon
What is Marcella Hayes's role at the current company?
Marcella Hayes's current role is Caregiver.
What schools did Marcella Hayes attend?
Marcella Hayes attended Bowling Green State University.
What are some of Marcella Hayes's interests?
Marcella Hayes has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights, Health.
What skills is Marcella Hayes known for?
Marcella Hayes has skills like Administrative Assistants, Typing, Filing, Answering Phones, Childcare, Customer Service, Child Advocacy, Telephone Skills, Coaching, Microsoft Excel, Powerpoint, Microsoft Office.
Who are Marcella Hayes's colleagues?
Marcella Hayes's colleagues are Little Princess, Cia Mburwana, Muhammad Idress, Mohammed Kamar Uddin, Ciara Cannova, Christell Exo, Adrien Cold.
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