Marcella Mitchell Email & Phone Number

SKILL SETSharePoint 2010/2013 Functional AdminMicrosoft Visio(Process Flow drawings)Microsoft Excel/Access (metrics reporting)Microsoft PowerPoint (training documents )AGILE/Six Sigma methodologies Requirements gathering Coordinate and Conduct Training SessionsBusiness Process documentationOBIEE ReportingPROFESSIONAL EXPERIENCECox Communications Technical Operations Analyst (Contractor)[April, 2014] – [January, 2015]• Created and documented processes and Method & Procedures for newly launched Atlas/TOMS (Order management and support system). Created SharePoint sites for tracking deployment issues and resolutionAT&T Business Analyst (Contractor)[June, 2008] – [Sept, 2013]• Created new processes, communication methodologies, training, and sales advisories for AT&T’s largest complex customers. • Led a multi-national project team of more than a dozen directors and subject matter experts in developing and communicating new processes for custom pricing of deals worldwide. • Drew process flows using Visio, as well as created educational presentations in MS PowerPoint. Coordinated global internal training schedules for multiple projects each year, and produced monthly, quarterly and annual metrics reports in both PowerPoint and SharePoint.Responsibilities:• Responsible for business process creation and maintenance for multiple global business units. Facilitated individual and group interviews with clients and technical units using Visio to draw process flows used by the company. • Created training decks and job aids that documented company processes , metrics and policies (Heavy PowerPoint and Excel).• SharePoint Admin for several Product Houses within the company. Trained Product Managers how to enter and manage their data once the initial site is built based on requirements . My SharePoint work also includes creating sites and webparts to manage documents, data and job aids for the Sales teams.

Listed skills include Microsoft Office Visio, Business Process Improvement, Business Process, Microsoft Word, and 9 others.

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  University Of North Carolina Asheville

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