Marcella Ramos Email & Phone Number

Visalia, California Area

Answered incoming calls up to 6 lines and scheduled appointmentsIn-take of animals for surgery and discharging Data entry, filing invoices and cash handlingMaintain all office forms and brochures

Order ManagementProfessional Services Organization Orders for students attending classesVerify students information and pricing from purchase orders, credit cards and checks and VATC ordersUsing VMWare educational portal and completing orders in StoreResponsible for updating Outstanding PSO log

Contracting Symantec) Milpitas CACustomer Care/ Order ManagementResolved open cases in (Right Now ) databaseManaged vlicense cases for customers, upgrades, invitations, address changes and host id transfersPrepared and distribute reports for customers that requested information on there account. Used Oracle data base 11i and 11.0.3 and Sun portalPhoned.

Contracting HP) Palo Alto CAIT Billing Administration Manage client relationships and ensure client satisfactionAnswered incoming calls from clients requiring assistance with billing issues; document issues appropriately; manage multiple simultaneous client cases, often working under pressureResolve billing disputes with vendorsCoordinate billing process.

Customer Care-Inside and Outside SalesWork closely with inside and outside sales on quotes for customersMaintained database and numerous spreadsheets, orders booked, opportunity tracking, registration renewalsProcessed orders, called vendor for tracking information, made sure customer new order status.

Resolve escalated customer calls by offering solutions and options, in order to satisfy the customer and safeguard the company interest Provide guidance, coaching and training to current and new hires as a subject matter expert Take inbound calls from customers within a call center environment, specifically related to billing concerns and/or issues

Customer Service - Purchasing Prepare and distribute financial reports for analysis by upper level management Work closely with internal/external engineering representatives in tracking, analyzing, and resolution reporting of systemic problems associated with purchasingMaintain efficiency of inventory and purchase order process with vendors, update.