Marcella Watson Email & Phone Number

Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Establish clear objectives for all lessons, units, and projects and communicate those objectives to students. Establish and enforce.

Lubbock, Texas Area

• Wrote and reviewed medical and technical denials of coverage.
• Mailed denials and approvals in a strict timeline to the members.
• Generated approval and case management letters for members.
• Handled a heavy workload while maintaining compliance, as well as adhering to all regulatory bodies and compliance audits.
• Operated office equipment, such as copiers, phone systems, and arranged for repairs when equipment malfunctioned through IT.

Lubbock, Texas Area

• Answered phones in a timely manner.
• Assisted members with their benefits.
• Strictly adhered to HIPAA guidelines.
• Documented 40 plus calls while taking them in a timely manner to avoid delay in work flow.
• Assisted with benefit and covered procedure look-up, and strived for first call resolution.

Lubbock, Texas Area

• Perform office reception duties, such as scheduling appointments or helping customers.
• Perform accounting duties, such as bookkeeping, and billing customers for services.
• Assist the veterinary staff with caring for the animals.
• Prepare surgical equipment and pass instruments or materials to veterinarians during surgical procedures.
• Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians.