Marcella Knottenbeld Email & Phone Number

Brisbane, Australia

Coordination and management of all administrative tasks

This role was focused on ensuring the business’s processes and procedures were compliant with relevant policies / regulations, as well as boosting levels of compliance through the oversight of continuous improvement strategies. Some of the main responsibilities involved included:● Monitor and report on the Quality Management System through non-conformances and KPI’s;● Ensure continuous improvement against ISO standards (ISO9001 and ISO18001);● Implementation of business improvements, including employee training and workshops;● Establishment of internal company policies, procedures and documentation, including proposal preparation and deliverance;● Document Control, Record Management, Quality checks and Issuance of deliverable documents;● Ensure the promotion and awareness of Quality requirements throughout the organisation;● Conduct internal audits at scheduled intervals and partake in external audits;● Compilation of various documents and reports concerning compliance / quality management.

● Organisation and coordination of all administrative and general operations tasks and processes within the office. This included a range of administrative tasks such as diary management, preparation of business correspondence and reports, process streamlining, overseeing administrative staff, mail management;● Maintenance of day to day office and project finances, including cash handling, purchase orders, expense claims and invoicing;● Travel management for Queensland staff, including planning of site specific logistics, training and project set up;● Provision of exceptional customer service to Clients through face to face, phone and email contact;● Organisation of company events / functions such as: Christmas parties, meetings, knowledge basedpresentations, team building exercises, birthday parties etc.

Brisbane, Australia

● Account management - working within a small team on a multi million dollar account;● Development and maintenance of strong relationships with clients, via telephone, email and face to face;● Maintenance and updating of all training manuals; training of new staff members.

Bachelor, International Hotel And Tourism Management

Education record

Activities and Societies: Participated as Prefect and Sports Captain in senior year.