Marcella Knottenbeld Email & Phone Number

Brisbane, Australia

Coordination and management of all administrative tasks

• This role was focused on ensuring the business’s processes and procedures were compliant with relevant policies / regulations, as well as boosting levels of compliance through the oversight of continuous improvement.
• Monitor and report on the Quality Management System through non-conformances and KPI’s;
• Ensure continuous improvement against ISO standards (ISO9001 and ISO18001);
• Implementation of business improvements, including employee training and workshops;
• Establishment of internal company policies, procedures and documentation, including proposal preparation and deliverance;
• Document Control, Record Management, Quality checks and Issuance of deliverable documents;

• Organisation and coordination of all administrative and general operations tasks and processes within the office. This included a range of administrative tasks such as diary management, preparation of business.
• Maintenance of day to day office and project finances, including cash handling, purchase orders, expense claims and invoicing;
• Travel management for Queensland staff, including planning of site specific logistics, training and project set up;
• Provision of exceptional customer service to Clients through face to face, phone and email contact;
• Organisation of company events / functions such as: Christmas parties, meetings, knowledge basedpresentations, team building exercises, birthday parties etc.

Brisbane, Australia

• Account management - working within a small team on a multi million dollar account;
• Development and maintenance of strong relationships with clients, via telephone, email and face to face;
• Maintenance and updating of all training manuals; training of new staff members.

Bachelor, International Hotel And Tourism Management

Education record

Activities and Societies: Participated as Prefect and Sports Captain in senior year.