Marcella Lester Email & Phone Number

Scranton, PA, US

Lake Ariel, Pennsylvania, United States

• On-board new hires by drafting offer letters and job descriptions; and preparing onboarding agenda.
• Preparation and submission of information requests and reports from the US Bureau of Labor Statistics and other State and Federal Agencies.
• Execution of benefits during open enrollment and employment eligibility.
• Manage driver qualification files by supporting the DISA platform with the corporate safety officer.
• Spearheaded the adoption of employee navigator software.
• Secured contract with outside IT firm for company-wide support.

Lake Ariel, Pennsylvania, United States

• Partnered with general counsel to maintain corporate and regulatory compliance.
• Organized/managed office operations and procedures.
• Partnered with HR to maintain/execute office policies.
• Managed Office equipment/Network support.
• Determined/monitored current trends and provide support to executive team.
• Allocated available resources to enable successful task performances.

Scranton, Pennsylvania, United States

• Identified and prevented fraud on client accounts.
• Developed a system for outcomes measurement to increase service rankings which resulted in increased customer satisfaction and reduced response time from contractors.
• Strategically planned the increase of department budget as well as forecasted how to reduce department overages.

Scranton, Pennsylvania, United States

• Monitored and delegated escalated tasks
• Coordinated and executed new-hire training programs

Mclean, Virginia, United States

• Prepared and presented expense reports to management
• Researched new pharmaceutical merchandise and target potential clientele through digital marketing
• Managed campaign planning and implementation; arranging and managing outreach events

Fairfax, Virginia, United States

• Trained new agents which included procedures and guidelines, agent pay reconciliation.
• Created company policies, procedures, and quality management systems.
• Ensured that quality assurance checks were completed and maintained.
• Monitored deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.

Bachelor'S Degree, Business/Corporate Communications, 3.8 Gpa

Activities and Societies: - Graduated cum laude with 3.8 GPA - Selected as graduating class Grand Marshal - Co-founder & President of.

Associate Of Science (A.S.), Business Administration And Management, General, 3.7 Gpa

Activities and Societies: Treasurer of the Marketing Club, Phi Theta Kappa