Marcella Herrera Email & Phone Number

The Woodlands, Texas, United States

Direct a Conservatorship Program of 65 exempt and non-exempt employees across 8 counties of the greater Houston area. Employees include seven teams of administrative assistants, human service technicians, case managers, and supervisors. Responsible for program oversight, compliance, quality assurance and implementation of laws and policy. Collaborate with administration, Child Welfare Boards, Child Placing Agencies, the courts, stakeholders and the community to coordinate events, training, oversee supervision of teams and case management. Completion of job requisitions, interviewing, and onboarding of new managers and oversee training of new hires. Conduct performance evaluations, analyze program metrics, conduct yearly performance reviews, lead team building and employee recognition. Conduct monthly conferences with managers and participate in quarterly data reviews to stay on track to achieve annual goals.Achievements:o Revamped training programs for professional development of caseworkers and supervisors for statewide agency with Statewide Training Council.o Developed protocol to aid victims of Human Trafficking on Montgomery County Task Force assigned by the Governor Abbott’s office.o Restructured program and developed additional support schedules to allow metrics to be met with employees experiencing fluctuating variables related to monitoring children without placement requiring 24/7 staff oversight.o Created and facilitated quarterly trainings surrounding policy, community networks, and best practices for program employees to aid in growth and development.

Conroe, Texas

Supervised a team of ten employees dedicated to achieve positive permanency outcomes for children in foster care across three counties. Planned events, maintained a budget and trained new hires. Conducted agency trainings to stakeholders and provided oversight of court involvement. Participated in select workgroups dedicated to improve statewide agency outcomes.Achievements:o Developed new mentoring program of caseworkers and supervisors for statewide agency with Statewide Training Council.

Conroe

Productively managed a caseload of 50+ clients while assessing risk and providing services to at-risk children and families. Actively mentored new caseworkers to ensure top performance and policy implementation.Achievements: o Developed initiative to decrease time to permanency by safely accelerating family reunification. Trained executive staff across the state on implementation of the initiative.o Recipient of respected Annual Award of Excellence in Montgomery County for quality casework, integrity and positive attitude.

San Antonio, Texas Area

o Provided administrative support for Organizational Oil Well Department. o Restored, filed, and scanned confidential petroleum documents.o Prepared detailed nightly reports to superior management. o Developed an effective template for record keeping that saved time thus increased productivity by 15%.

San Antonio, Texas Area

Interviewed potential candidates to participate in market research studies for a variety of businesses based on direct requests given by the client. Regularly reached weekly quotas by filling focus groups with a specified number of qualified individuals.

Master'S Degree, Non-Profit/Public/Organizational Management

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts (B.A.), Psychology