Marcella Tiso Email & Phone Number

• Hunting/Prospecting/Pipeline Generation of new and qualified Affiliates• Approve and Activate new affiliates• Build and nurture relationships with key accounts throughout their entire lifecycle • Keep track of the entire Acquisition Funnel • Maintain accurate information on prospects and interaction activities in the CRM• Invest the Paid Partnership budget and monitor the Investments performance on a quarterly basis• Ensure that all the sales enablement touchpoints are in place and aligned • Data-driven decision-making and setting our Quarterly OKRs to achieve the area objectives and Company Goals

Dublin, County Dublin, Ireland

• Reviewed, analysed, and labelled content, escalating issues to the manager.• Demonstrating speed, agility, critical-thinking, and problem-solving skills during the daily activities.• Assessed content and implemented new assessment criteria, ensuring KPIs and goals were met.• Ensured the company followed customer legal and regulatory requirements, policies, and procedures.• Built sustainable and effective relationships with the team.• Provided support to new joiners during the training process.• Attended training and tests on a regular basis, improving performance and deliveries.• Liaised with Operations Manager, to plan and assign tasks, providing updates and follow-ups.

Australia

• Source suitable students for specific programmes via internal system, LinkedIn, Facebook and Instagram• Working on posting course adverts and monitoring responses• Ensure all applications from local and international students are professionally managed• Organize calls and follow up with leads to retarget them to offer our programmes.• Resolved customer complaints and managed incoming calls weekly• Understanding and promoting company programs• Maintaining client records• Prospect new clients and partners

Australia

• Creation and scheduling of social media content• LinkedIn outreach and engagement• Support video editing process• Editing video captions (design, texting and timing)• Usage of the following tools: hootsuite, canva and zubtitle• Updating of task progress in Trello (task management tool)

Ireland

• Consistently exceeded sales goals, leveraging strong customer service and relationship marketing skills• Implemented a comprehensive needs assessment mechanism to help recognise the demand for plans and services• Managed all administrative aspects of sales including contracts, warranties and payments, which resulted in strong customer loyalty• Develop statistical models to evaluate the impact of different marketing tactics• Work with senior management in the delivery of client engagements and associated outputs, supporting the team in day-to-day client management, project management and the development of high-quality client deliverable• Develop and work with the team to establish future-facing insights, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems

São Paulo, Brasil

• Sale in exchange products, working closely with customers to determine needs, recommend products, and drive business revenue/sales• Order tracking (flight tickets, travel insurance, work and internship)• Prospecting, cold-calling, negotiating and securing travel business, utilizing deep knowledge of products to win business• Trained and developed new sales team associates in products, selling techniques and company procedures

São Paulo, Brazil

• Was recognized in the sales department for the most improved conversion by na increase of 60%, in April of 2011• Maintained an organized database with passenger booking information, allowing me to capture repeat business and offer new eligible promotions• Studied daily promotional offers and assisted with any questions related• Built strong relationships with new and returning passengers, following up steadily with e-mails and phone calls• Supplied accurate price quotes, itinerary specifications, and general abroad courses informationTechnology used: CRM, Sigoci, Galileo

São Paulo, Brazil

- Further support for the sales team- Managing customer files- Contact with American Organizations

Master Of Business Administration - Mba, Leadership, Innovation And Management

Professional, Google Project Management

Bachelor'S Degree, Tourism And Travel Services Management

Digital Marketing Course

General English, 80

General Spanish

Professional, Physical Therapy/Therapist