Marcella Tiso Email & Phone Number

• Hunting/Prospecting/Pipeline Generation of new and qualified Affiliates
• Approve and Activate new affiliates
• Build and nurture relationships with key accounts throughout their entire lifecycle
• Keep track of the entire Acquisition Funnel
• Maintain accurate information on prospects and interaction activities in the CRM
• Invest the Paid Partnership budget and monitor the Investments performance on a quarterly basis

Dublin, County Dublin, Ireland

• Reviewed, analysed, and labelled content, escalating issues to the manager.
• Demonstrating speed, agility, critical-thinking, and problem-solving skills during the daily activities.
• Assessed content and implemented new assessment criteria, ensuring KPIs and goals were met.
• Ensured the company followed customer legal and regulatory requirements, policies, and procedures.
• Built sustainable and effective relationships with the team.
• Provided support to new joiners during the training process.

Australia

• Source suitable students for specific programmes via internal system, LinkedIn, Facebook and Instagram
• Working on posting course adverts and monitoring responses
• Ensure all applications from local and international students are professionally managed
• Organize calls and follow up with leads to retarget them to offer our programmes.
• Resolved customer complaints and managed incoming calls weekly
• Understanding and promoting company programs

Australia

• Creation and scheduling of social media content
• LinkedIn outreach and engagement
• Support video editing process
• Editing video captions (design, texting and timing)
• Usage of the following tools: hootsuite, canva and zubtitle
• Updating of task progress in Trello (task management tool)

Ireland

• Consistently exceeded sales goals, leveraging strong customer service and relationship marketing skills
• Implemented a comprehensive needs assessment mechanism to help recognise the demand for plans and services
• Managed all administrative aspects of sales including contracts, warranties and payments, which resulted in strong customer loyalty
• Develop statistical models to evaluate the impact of different marketing tactics
• Work with senior management in the delivery of client engagements and associated outputs, supporting the team in day-to-day client management, project management and the development of high-quality client deliverable
• Develop and work with the team to establish future-facing insights, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems

São Paulo, Brasil

• Sale in exchange products, working closely with customers to determine needs, recommend products, and drive business revenue/sales
• Order tracking (flight tickets, travel insurance, work and internship)
• Prospecting, cold-calling, negotiating and securing travel business, utilizing deep knowledge of products to win business
• Trained and developed new sales team associates in products, selling techniques and company procedures

São Paulo, Brazil

• Was recognized in the sales department for the most improved conversion by na increase of 60%, in April of 2011
• Maintained an organized database with passenger booking information, allowing me to capture repeat business and offer new eligible promotions
• Studied daily promotional offers and assisted with any questions related
• Built strong relationships with new and returning passengers, following up steadily with e-mails and phone calls
• Supplied accurate price quotes, itinerary specifications, and general abroad courses informationTechnology used: CRM, Sigoci, Galileo

São Paulo, Brazil

- Further support for the sales team- Managing customer files- Contact with American Organizations

Master Of Business Administration - Mba, Leadership, Innovation And Management

Professional, Google Project Management

Bachelor'S Degree, Tourism And Travel Services Management

Digital Marketing Course

General English, 80

General Spanish

Professional, Physical Therapy/Therapist