Marcelle Oliveira Email & Phone Number

San Diego, California

- Works collaboratively with fellow hotel staff to assist with the Grand Opening and continued success of the hotel- Understands all hotel’s departments functionality relation and organizational structure- Greets, registers, and assigns rooms to guests, ensuring guest concerns are assisted in a timely manner- Provides exceptional customer service skills when addressing guests’ needs, complaints, or questions pertaining to hotel services in Portuguese, English, and Spanish- Keeps records of room availability, manage guests' accounts during their stay, and review charges with guests upon check-out through the OnQ system - Communicates directly with housekeeping or maintenance staff to ensure a memorable guest experience

San Francisco And San Diego

- Over 10,000 lifetime rides and 4.98/5 Star rating - Creates a pleasant guest experience by driving safely while holding conversations to form personal, meaningful interactions

Indianapolis And San Francisco

- Managed children with all their daily activities.

Porto Real, Resende

- Performed management activities for reprographics such as monthly financial reports, user management, and asset control to ensure accuracy and efficiency - Optimized the company’s contractual meetings with suppliers - Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations

Resende E Região, Brasil

- Oversaw the administrative office work to ensure adherence to quality standards, deadlines, and proper procedures, and helped to acknowledge errors and solve problems- Coordinated the connection between suppliers and company personnel to facilitate material acquisitions for the IT department controlled by Systems Applications and Products (SAP) system- Optimized the company’s social activities such as organizing events to ensure a positive work environment

Hotel Management

Certificate Of Achievement, English

Bachelor Of Business Administration (B.B.A.)

Certificate, Business Administration And Management, General

- Coaching: Team Conflict e Workplace Relations - Critical Thinking - Introduction Human Resource Management - Active Listening

Computer Technician