Virtual Assistant• Managing calls• Appointment setting• Vetting prospective tenants• Collection of rentals and deposits• Organizing Maintenance teams

• Assisting clients (Sellers / Buyers / Wholesalers) through their transaction process of purchasing properties through a creative financing process• Maintaining records of CRM (Bitrix)• Creating and emailing documents on DocuSign• Document Storage

• Team Manager (10 people)• Customer Queries and resolutions• Creating and implementing new systems• Training and support for new software program• Coordinating data collection from 320 sites• Data Management: Maintaining data integrity and accuracy• Document Storage• Compilation of monthly environmental reports for 320 sites• Account reconciliations• Managing Disciplinary procedures• Recruitment and training • Creating and management of KPI’s

• Team manager (10 people) • Customer queries and complaints• Account queries / negotiations and resolutions• Creating and implementing new processes to reduce arrears• Creating and implementing new processes online during COVID• Creating and management of KPI’s• Managing and maintaining an age of under 5% arrears• Managing an in-house Pre-Legal Team• Assisting with Audits• Managing and reconciling accounts with Debt Collectors and Lawyers• Handling all legal handovers and Credit Bureaus listings (TransUnion)• Recruitment and Disciplinary procedures• Reporting for weekly and monthly Board meetings• Reporting to National Receivables Manager and the National Credit Risk Manager• Managing Ledgers of approx. 20 000 accounts in excess of R200 million• Liaising with the National Branches /Area Managers• Bad Debt Write offs