Marcelle Newbound Email & Phone Number

Canberra, Australian Capital Territory, Australia

Responsible for managing all customer relationships for archTIS for Kojensi . Connecting our customers to the right people and information they need to solve their business problem through our software solutions. Optimising the customer experience through consistent, proactive customer service, customer experience mapping, development of process and documentation for the end to end customer experience life cycle. Managing customer on-boarding, training, knowledge base content creation, continuous improvement, voice of the customer, reporting and subscription growth and renewals.

Canberra, Australia

Responsible for partnering with the business to design, develop and implement strategies that will attract, engage, and develop employees and build upon a high-performance culture. Delivered: HR strategy, recruiting, culture and communications, implemented HRMS, salary analysis, performance review process, policy refresh, WHSE, restructuring, staff surveys, an no consequence Fridays.

Canberra, Australia

Providing Change Management consulting services as part of a team, to a large Federal Government client.

Canberra, Australia

Short term contract to ramp up recruitment for Australia due to continued business growth. Responsible for end to end recruitment, attraction strategy, advertising, social media marketing and content creation, contribute to Employee Value Proposition and Website content refresh, HR administration and employee on-boarding.

Canberra, Australia

As the Employee Experience Manager my role was to create, implement and continuously improve change initiatives across HR, policy, communications, L&D and more. These initiatives focused on improving the employee experience and capability across people, processes and tools, as the company went through rapid growth.

Deakin, Act

As the Resourcing Business Partner I was able to utlise my recruitment agency skill set and network to work with the business and understand their recruitment needs. Translate that into advertising and an attraction strategy and connect talented individuals with ICT and Engineering careers at Thales Australia. I provided end to end recruitment services for the Thales Secure Communications and Information Systems business across WA, NSW and the ACT.I also represented Thales at career fairs, increased brand awareness, provided talent mapping, consulting, networking, recruitment and attraction strategy, market analysis, developed candidate pools and reporting.

Canberra, Australia

Account manager specialising in permanent IT recruitment, executive recruitment and contract Recruitment. Managing a large portfolio of Federal Government and private sector clients in the Canberra region. Responsible for end to end recruitment, account management, business development and contractor care.

Started off as a resourcer in the permanent IT team and progressed into account management for the same team.

As the Sales Administrator I provided administration support, procurement, SAP transactions, invoicing, event management, customer services and more. I was promoted to the Program Administrator onsite a Federal Government Department, supporting the Program Manager. Main responsibilities were all program financials and invoicing, procurement of IT hardware, administration, staff induction, timesheets, reporting etc.