Marcello Capozzi Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Walk customers through the features of the product or service, connecting those features directly with customers' desired outcomes;
• Deliver on the customer lifecycle’s experience at 30-60-90 days’ intervals;
• Data-driven proactive outreach via tools such as Gainsight and Salesforce;
• Manage a portfolio of strategic / enterprise clients, ensuring a high level of satisfaction and success;
• Serve as a point of escalation for customer issues, engaging cross-functional teams and leaders when appropriate;
• Drive product adoption post-implementation ensuring time to value for the customer;

London, England, United Kingdom

• Drive Microsoft Teams usage including Meetings and Platform and Apps on Teams.
• Drive usage and consumption of customer owned workloads to fuel customer success, retention, growth, renewal and inoculate Microsoft against the competition.
• Securing BDM/ITDM intent to use Microsoft Teams and aligning with Line of Business priorities.
• Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) within each customer to influence adoption.
• Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs).
• Drive business scenarios leveraging Meetings and Platform and Apps in Teams to drive Teams usage.

London, England, United Kingdom

Londra, Regno Unito

• Drive Microsoft Azure renewals at scale through LSPs with accountability for all-tail renewals in territory;
• Act as SME as needed on licensing (SQL Server, SQL Database, etc.);
• Drive parter accountability for SMC renewals and customer retention;
• Provide a simple global experience for partners managed in multiple areas;
• Assure consistency of partner business plans across managed geos;
• Accelerate co-sell and landing local execution plans with regional PDMs/CMs;

Londra, Regno Unito

• Working with the Account Director to ensure overall management of the campaign;
• Ensuring sufficient resource to cover forecast contact volumes (including scheduling vacations);
• Manage the recruitment and on-boarding process for new Agents;
• Coordinating and supervising the KC Agents while collaborating with the client, managing the expectations of all stakeholders;
• Workforce management also using real time data from Avaya;
• Scheduling and approving time sheets for payroll;

Londra, Regno Unito

• Day to day supervision of the lead generation team including monitoring targets and KPIs within a Call Centre environment;
• To identify and implement any staff training needs;
• Monitoring the overall lateness and absence rates of the team members and conducting performance/conduct reviews where necessary;
• To build telemarketer briefings and persuasive scripts;
• Define the Lead Generation Team tasks required to build, launch and execute ongoing campaigns;
• Maintain Campaign Schedule, Funnel Report, and Scorecard to analyse performance;

London

• Researching organazitions and individuals on line to identify new leads and potential new markets;
• Contacting potential clients from a database via email or phone;
• Gathering information relating to telecoms and IT supply and updating a central database;
• Researching the needs of other companies and learning who makes decisions about purchasing;
• Managing BANT marketing campaigns and engaging IT decision makers in order to identify and develop business opportunities;
• Bilingual role (Italian / English) developing sales leads on several markets: Czech Republic, Denmark, Finland, Israel, Italy, Netherlands, Norway, Poland, Sweden, United Kingdom, United States,

Londra, Regno Unito

• Team Leader: – San Marino Tourservice, Travel agency leader in study tours, London, UK.
• Managing a team of around 15 staff members on a daily basis;
• Coordinating human resources on site, including handling job contracts and all related paper work;
• Handling classes scheduling, trips and general on-site activities organization.

Caserta, Italia

• Marketing Manager: - Western Union, Financial services Company, Caserta, Italy.
• Managing a team of around 6 members;
• Planning and carrying out promotional activities;
• Monitoring and production of daily reports with regard to team’s performances.

Malta

• HR Executive: - InterContinental, Hotel & Resorts, St Julian’s, Malta.
• Internship in Human Resources department;
• The Leonardo programme (European Union’s Lifelong Learning);
• Supporting senior managers regarding CV screening and hiring process.