Marcello Capozzi Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Walk customers through the features of the product or service, connecting those features directly with customers' desired outcomes;• Deliver on the customer lifecycle’s experience at 30-60-90 days’ intervals;• Data-driven proactive outreach via tools such as Gainsight and Salesforce;• Manage a portfolio of strategic / enterprise clients, ensuring a high level of satisfaction and success;• Serve as a point of escalation for customer issues, engaging cross-functional teams and leaders when appropriate;• Drive product adoption post-implementation ensuring time to value for the customer;• Proactively manage at risk customers and develop get well plans to prevent churn;• Work closely with Customer Account Managers to drive customer renewals;• Identify further customer needs via upsell/cross-sell opportunities;• Build effective working relationships with internal stakeholders, fostering high-quality professional partnerships;• Act as the internal advocate for the customer, developing stakeholder network within the customer account and nurturing them to advocacy.

London, England, United Kingdom

• Drive Microsoft Teams usage including Meetings and Platform and Apps on Teams.• Drive usage and consumption of customer owned workloads to fuel customer success, retention, growth, renewal and inoculate Microsoft against the competition.• Securing BDM/ITDM intent to use Microsoft Teams and aligning with Line of Business priorities.• Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) within each customer to influence adoption.• Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs).• Drive business scenarios leveraging Meetings and Platform and Apps in Teams to drive Teams usage.• Activate Microsoft Account Team when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements with BDM.

London, England, United Kingdom

Londra, Regno Unito

• Drive Microsoft Azure renewals at scale through LSPs with accountability for all-tail renewals in territory;• Act as SME as needed on licensing (SQL Server, SQL Database, etc.);• Drive parter accountability for SMC renewals and customer retention;• Provide a simple global experience for partners managed in multiple areas;• Assure consistency of partner business plans across managed geos;• Accelerate co-sell and landing local execution plans with regional PDMs/CMs;• General knowledge of the IT industry for marketing purposes;• Handle multiple enterprise accounts;• Liaise with different representatives associated with owned accounts;• Management of client relationships;• Responsible for identifying key buying influencers within prospects to determine full needs;• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel;• Work with regional sales team and global pipeline team to develop and grow the sales pipeline to consistently meet quarterly revenue goals;• Prepare and analyze sales pipeline reports.

Londra, Regno Unito

• Working with the Account Director to ensure overall management of the campaign;• Ensuring sufficient resource to cover forecast contact volumes (including scheduling vacations);• Manage the recruitment and on-boarding process for new Agents;• Coordinating and supervising the KC Agents while collaborating with the client, managing the expectations of all stakeholders;• Workforce management also using real time data from Avaya;• Scheduling and approving time sheets for payroll;• Productivity and quality control through the use of KPIs and other metrics;• Deliver SLAs on target, monitoring progress on an ongoing basis and taking corrective action if required;• Arrange team meetings and social activities;• Schedule and distribute tasks and projects within the team;• Performance management of agents, creating bespoke personal development/training plans;• Responsible to motivate and drive the team to maximum efficiency;• Manage and audit all software and hardware, raising work requests with IT departments if required;• Escalate queries generated by agents to the appropriate local KC EMEA Consumer Caredepartment.

Londra, Regno Unito

• Day to day supervision of the lead generation team including monitoring targets and KPIs within a Call Centre environment;• To identify and implement any staff training needs;• Monitoring the overall lateness and absence rates of the team members and conducting performance/conduct reviews where necessary;• To build telemarketer briefings and persuasive scripts;• Define the Lead Generation Team tasks required to build, launch and execute ongoing campaigns;• Maintain Campaign Schedule, Funnel Report, and Scorecard to analyse performance;• Lead nurturing programmes, managing telemarketers to execute results effectively;• Full usage of UPS and CCMS tools;• In collaboration with Campaign Managers, managing lead generation campaigns to guarantee high quality leads delivered to tight deadlines for a variety of clients;• Assisting Campaign Managers on tracking and analysing campaign performance to optimise delivery and provide the best results;• Knowledge of how to setup Campaigns and upload leads on Converter as well as Integrate;• Ability to multitask and work independently;• Working with sales teams to provide industry insights and ensure client satisfaction.

London

• Researching organazitions and individuals on line to identify new leads and potential new markets;• Contacting potential clients from a database via email or phone;• Gathering information relating to telecoms and IT supply and updating a central database;• Researching the needs of other companies and learning who makes decisions about purchasing;• Managing BANT marketing campaigns and engaging IT decision makers in order to identify and develop business opportunities;• Bilingual role (Italian / English) developing sales leads on several markets: Czech Republic, Denmark, Finland, Israel, Italy, Netherlands, Norway, Poland, Sweden, United Kingdom, United States,• Strong communication and IT fluency;• Excellent time management, attention to detail, ability to handle pressure and meet deadlines.

Londra, Regno Unito

• Team Leader: – San Marino Tourservice, Travel agency leader in study tours, London, UK.• Managing a team of around 15 staff members on a daily basis;• Coordinating human resources on site, including handling job contracts and all related paper work;• Handling classes scheduling, trips and general on-site activities organization.

Caserta , Italia

Marketing Manager: - Western Union, Financial services Company, Caserta, Italy.• Managing a team of around 6 members;• Planning and carrying out promotional activities;• Monitoring and production of daily reports with regard to team’s performances.

Malta

• HR Executive: - InterContinental, Hotel & Resorts, St Julian’s, Malta.• Internship in Human Resources department;• The Leonardo programme (European Union’s Lifelong Learning);• Supporting senior managers regarding CV screening and hiring process.