Iberian market

- Responsible for City Ops fleet interaction and engagement- Hosting local courier engagement events- Providing insight on the courier experience and suggesting potential improvements to general- Outreach team processes- Working closely alongside multiple stakeholders in the company to streamline driver's feedback. - Supporting community events and relief efforts to assist couriers with their needs- Organise and manage engagement campaigns- Facilitating the flow of… Show more - Responsible for City Ops fleet interaction and engagement- Hosting local courier engagement events- Providing insight on the courier experience and suggesting potential improvements to general- Outreach team processes- Working closely alongside multiple stakeholders in the company to streamline driver's feedback. - Supporting community events and relief efforts to assist couriers with their needs- Organise and manage engagement campaigns- Facilitating the flow of the meetings with couriers to make sure it runs smoothly and covers the main agenda items- Hosting weekly StuChat sessions (one-on-one sessions with couriers) and local courier engagement events.- Create reports that collate, summarise, and quantify the feedback obtained from the couriers Show less

- Leading Stuart’s onboarding process for new couriers in London- Providing insight on the driver sign-up journey and suggesting potential improvements togeneral fleet management processes- Working closely alongside the Courier Operations team to streamline driver onboardingprocesses- Improving local and regional onboarding metrics including Starter rate and Time to Start- Responsible for City Ops fleet interaction and engagement- Organise and managing engagement… Show more - Leading Stuart’s onboarding process for new couriers in London- Providing insight on the driver sign-up journey and suggesting potential improvements togeneral fleet management processes- Working closely alongside the Courier Operations team to streamline driver onboardingprocesses- Improving local and regional onboarding metrics including Starter rate and Time to Start- Responsible for City Ops fleet interaction and engagement- Organise and managing engagement campaigns- Hosting local courier engagement events Show less

Spain & Portugal market Contacting hotels by phone, email or fax in order to discuss present and future reservations