As a DELL Technologies partner, established the concept and execution of the agile journey in the Call Center for the largest mobile operator in Brazil, enabling them on new skills to develop products and services through agile and lean methods / frameworks, such as Scrum, Scrumban, Kanban and KATA .The following results were achieved over this period:• Revised strategy and drivers, as well as the roadmap for adoption and scaling;• 30+ employees trained within IT and Business with a hands on approach;• 6+ tools developed to improve product & service development and tracking;• 30+ lectures conducted for IT and Business audiences;• 20+ tailor made resources for awareness and knowledge transfer;• 2 lives on requirements refinement and impact of agile methods on current's modus operandi, covering the entire IT team.

Managed e-commerce software development, at a global scale, adopting SCRUM, for the world's leading travel retailer, based in Switzerland, with operations in 63 countries.

Responsible for Business Engagement, Portfolio Management, Project Delivery (Infrastructure and Port-merger Integration), as well as the set up and management of the Cyber Security Programme.

Set up and managed the Business Engagement model and IT Portfolio Management.

Set up and managed the advisory and business development models applied to IT Governance, demand planning and portfolio management for the Health Insurance industry.

Responsible for setting the IT strategy for the Product and Make process areas for the Americas region.

Responsible for the Delivery work stream, in a strategic organisational programme, aiming to define the implementation strategy of the Regional Project Delivery area, focused on reducing overheads, achieving synergies and retaining functional knowledge.

Responsible for the continuity and dimensioning of the back-office (SAP R/3) support group in the Latin America & the Caribbean area.

Responsible for building the IT Planning area in Souza Cruz, where the model and tools developed were used as reference to strengthen the relevance and importance of this area across BAT.Revamped and solidified the PMO in Souza Cruz in all dimensions, from PM policy statements, through templates, tools and training for the entire IT community.Created the first PMO Community of Practice in the Latin America & Caribbean area in 2006.

Responsible for leading the offshore transition for the Sprint account, from IBM United States to EDS Brazil-Argentina, evaluating processes, tools, environment and skills necessary to outsource project management services for the fixed telephony area.

Responsible to provide global support to EDS’s tenders/bids with offshore components by: 1) Monitoring e reporting progress for all regions; 2) Developing and refining collaterals to the Best Shore organization; and 3) Conducting assessments and due diligences for accounts such as American Airways and Sprint.

Coordinate a team of 10 professionals in the offshore support of applications (web, client-served and mainframe) used in the manufacturing and sales processes at General Motors, USA.

Development and maintenance of mainframe-based systems supporting Telstra Telecom's landline telephony operation in Australia.