Special Finance Manager for InfinitiWorks within the Infiniti dealership's finance department providing excellent customer service to consumers. Responsible for introducing customers to the dealership's financing opportunities. Handling and verifying all customer contractual information during the purchase of an automobile, verifying proper auto purchase structure, securing any/all documents needed to complete the transaction, verifying CSI, and presenting and selling authorized aftermarket products.Obtaining department goals in all areas of the final phase of the auto purchase process. Keeping skills up-to-date through periodic technical training on new software systems and components offered by the automotive manufacturer and/or authorized vendors is a must- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy