I have an insatiable curiosity for life, and have worked at many rather different roles, companies and geographies. Greatest passion has been to learn, teach, and see people growing inside companies with advanced client acquision models and tecnologies.• Designed and implemented Marketing Funnels - Sales Machines, to drives client sales in several industries.• Participated on solution pre-sales, developing proposals and aligning with delivery participant teams.• Managed portfolio and project life cycle, meeting profitability goals, risk management, scope, internal and external suppliers, performance indicators and all the delivery logistics, applying the methodology of the PMI.• Transitioned all site operations (about US$ 1billion/year) for the 3rd largest retailer company in Brazil, leading 33 different IBM service managers during 6 months project.• Experienced in delivering multi-disciplinary projects, having reached the optimization of the project sales cycle and delivery solutions for a large telecommunications client, raising revenues over US$ 2 million in the first five months of implementation.• Expertise in navigating IBM's Centers of Excellence, developing innovative solutions for external client projects and leveraging knowledge management for the engagement teams.• Managed teams in international accounts in the U.S., Canada, Europe, India and Australia, reaching the optimization of a large system with US$10 billion annual processing.• Awarded in 2010 as one of the top five service managers for IBM international accounts.• Responsible for Service Excellence dissemination and training of about 3,000 professionals in companies like IBM and the Brazil Central Bank, Unilever and Accor, positioning IBM Brazil as the country with the largest number of qualified professionals worldwide.Eletronics engineer (Universidade Federal do Rio de Janeiro 1998), also with degrees from Baker College (Data Processing - Muskegon/EUA 1991), and Fundação Dom Cabral (Programa de Desenvolvimento de Gestores).Clickfunnels Certified Partner, Digital Marketer Certified Professional, PMP, ITIL EXPERT, CISSP, CISA, CISM Specialties:- Leadership of multi-disciplinary groups and areas.- Strong communication and conflict resolution skills.- Project Management Professional, skilled on executing and delivering projects across many different geographies- Process design and delivery, risk managing.- Security Management.- Public speaking, training and pre-sales of solutions.