Marcello Galiano Email & Phone Number

Rome, It

Rome, Latium, Italy

Customer Specific BSS Solutions Delivery Manger for Very Mobile, the first WindTre full digital MVNO successfully launched with Qvantel in February 2020.Successfully delivered ~10M€ Customer Specific Projects Portfolio to evolve and enrich Very Mobile digital platform provided by Qvantel.Driving customer success, building deep relationships with the customer, understanding their needs and engaging them with our products.Supporting Very Mobile BSS / CRM change management, continuous improvement process and cloud migration journey to move the current customer specific digital solution to the cloud.Sales pipeline management and post-sales related activities management to secure customer budget allocation / spending.

Rome Area, Italy

Key contributor to Very Mobile full digital start up journey and subsequent grow based on Qvantel BSS Solution.Leading new digital customer specific projects delivery and change requests. Managing projects plans, budget, resources and risks, always paying attention to new opportunities.In-presence and virtual delivery teams management in a matrix distributed organization.

Newbury - London - Uk

SAFe Business Analyst in Vodafone Ready Network Program, a big Digital Transformation Program with the goal to enable SDN Solutions (Software Defined Network - network built for cloud-based, digital business) for Vodafone cloud first Enterprise customers.Accountable for:- Business Requirements management using several business analysis techniques and structured workshops with a strong focus on Customer Experience.- Epic / Capabilities / Features / Acceptance Criteria / User Stories backlog management on Atlassian tools (Jira – Confluence)Coaching new joiners in the team. Active member in the BAs community of practice.

Newbury - United Kingdom

Acting as a bridge between Business and Technology in Vodafone Business, performing Business and IT analysis activities related to Waterfall and Agile projects in Vodafone UC&C portfolio.Liaise with VF Group and VF local European OpCos Business Stakeholders to ensure that the business need (requirements / capabilities / features / User Stories) is clearly defined and communicated to architects, designers and testers and that is guaranteed the delivery of high quality solutions with the best possible customer experience. Provide support on the related impacts assessment and cost estimation. Active member on eRIS (Enterprise Research & Innovation Services), the Vodafone Innovation Management Ecosystem that empower new ideas creation in the enterprise, turning the most valuable ones into successes.

Rome

Involved in a big IT transformation program delivery for British Telecom whose goal is to replace actual CRM platforms with a new unique cross country platform able to support BT convergent business processes as Order Management and Customer Service Assurance.- Focal point for a small workgroup dedicated to CRM-Externals Systems interfaces reengineering- CRM-Externals Systems integration related activities Project Management- CRM Business processes modeling (ms visio) and re-engineering- Technical Solution Design for CRM Asset Management- Siebel Reverse Engineering

Rome Area, Italy

In collaboration with a Tor Vergata University Research Centre:- Data analyst and researcher - Data translation into business insights

Rome Area, Italy

Involved in an ERP (Oracle eBusiness Suite based) Account Receivables and Credit Management platform Start-Up delivery + BAU enhancements. Main tasks:• Project Management • Third Party Solution Provider (CapGemini) Management • Review of technical/architectural aspects, time and costs estimation on the requirements related solutions provided by the software supplier• Verify the adherence of the released software solution with the SW technical specification

- Demand management activites near PosteMobile - Business Process Requirements analysis and reengineering.- Consultant activities near Innovation, Architecture & Quality department of TelecomItalia. - IT Business Process analisys and modelling by the Oracle BPA Suite

- Research and advice on new technological opportunity to optimize UN internal business processes- Third level technical support and problem resolution on Department of Peacekeeping Operations Software applications (eg. Galileo, Mercury)- Design and code review- Technical documentation

Involved in a big CRM transformation program whose goal was to replace a group of existing platforms (Siebel 6 based and legacy web based) with a new unique CRM platform (Siebel 8 based) able to support all Wind’s business processes related to fixed and mobile services for business and consumer customers on a prepaid or post-paid basis. Main Tasks:- Functional/Technical analysis on Oracle Siebel Systems- Siebel Gap analysis - Business process re-engineering - IT/CRM architecture review

- Gather and analyze IT needs and internal customer requirements in different business areas like sales, marketing, customer operation and customer service - Make feasibility studies on different IT Systems - Translate business requirements into technical specifications and guidelines for the software development - Coordinate UAT - Focal point for a group of about 10 consultants, monitoring their activities and related customer satisfaction

- Support the software supplier in the analysis-design-development-test and roll-out phases. - Support customer in configuration and administration activities on ICT/CRM systems - Produce functional/technical documentation- Verify adherence of released software with the SW technical specification

- Analysis and development of software applications in Lotus environment for Lotus Notes and Domino Server- SW Delivery to the customers. - Administering /Monitoring applications and troubleshooting problems

Electronic Engineering, Telecommunication, Master'S Degree

Ibm Lotus Clp Certification

Education record

Siebel 7 Core Consultant courses for certification Siebel Business Analyst courses for certification