Marcello Mickel, Mha Email & Phone Number

Cambridge, Ma, Us

Cambridge, Massachusetts, United States

- Orchestrate daily operations, manage financials, execute budgeting, and optimize productivity for a team of 25+ providers, serving a patient base of 25,000+. Champion training and onboarding of 4 providers and 5+ support staff. - Oversee financials, track patient encounters, and boost patient access. Manage equipment replacement and scrutinize key performance indicators (KPIs) to steer strategic decisions. Supervise clinical operations personnel, ensuring peak staffing levels, training, productivity, and compliance.- Direct primary care efforts to reach patient health quality metric thresholds. Praised for consistently delivering as the top tier site, by month, for metric saturation across Atrius Health. - Ensure compliance with Department of Public Health (DPH) and Optum Healthcare regulations, prioritizing safety. Foster community relations and offer valuable insights into local healthcare market trends.- Address patient complaints and safety incidents in real-time, elevating overall satisfaction while, mitigating safety concerns. Praised for increasing patient satisfaction by 10-15%. - Lead and facilitate Supervisor, Leadership, Clinician, Triad, and Site meetings, conducting daily site rounds. Earned praise for fostering a collaborative, friendly, and team-oriented atmosphere.- Direct site-wide communications, including weather closures and emergency protocols. Optimize space allocation for efficient service delivery and collaborate effectively with the Real Estate team to tackle challenges.- Curator of OneMA Leto Program pilot, an all-inclusive, personalized care program for LGBTQIA+ patients.

Denver, Colorado, United States

- Affiliate Faculty in the Division of Health Ethics, Administration, and Leadership (HEAL) at Regis University.- Teaches and mentors students in healthcare ethics, leadership, and administration, with courses primarily delivered in 8-week and 16-week formats, 8-22 students per class. - Supports a diverse student population, fostering an inclusive, student-centered learning environment in alignment with Regis University’s values and mission of respect, inclusion, and equity.

Boston, Massachusetts, United States

- Directed innovative strategies & initiatives through clinic-wide operations & 40+ social service programs to enhance patient engagement & promote preventive healthcare practices within the community.- Streamlined patient & staff workflow & operations for 50,000+ patients and 60+ providers across 9 outpatient care departments.- Ensured QA through metrics, regulations, and requirements set by The Joint Commission, HRSA, NCQA, & CMS.- Collaborated with key stakeholders & community partners to develop & implement sustainable healthcare solutions tailored to meet the unique needs of low-income and minority populations of Boston.- Praised for impactful operational decisions resulting in a 25% increase in call answering, 11% increase in provider productivity, & 6-day decrease in referral follow-up, resulting in increased patient satisfaction & customer service, & decreased incident reports.Program Involvement: Quality Assurance Committee (QAC), Joint Commission Accreditation Committee, Patient Advisory Committee (PAC), Environment of Care & Infectious Disease Committee, Operations Improvement Committee, Electronic Medical Record (EMR) Committee, Boston Health Equity Program (BHEP), Patient Advisory Council (PAC)

Cambridge, Massachusetts, United States

- Directed two urgent care centers, serving 200,000+ residents, through 24+ staff and 7+ providers.- Originated systemic organization, quality control, & compliance leading to reduced door-to-door times, increased patient satisfaction & retention, & reduced center closures.- Implemented comprehensive training programs, resulting in improved efficiency, teamwork, & patient care quality.- Developed & implemented strategies to optimize resource allocation, streamline processes, & maximize efficiency, resulting in cost savings and increased revenue.- Praised for dependability, dedication, effective communication & leadership, & spreading positivity.

Medford, Massachusetts, United States

- Designed office compliance, safety policies & procedures, & COVID-19 protocols to enhance safety & mitigate risks.- Directed the development & implementation of comprehensive training programs for 10+ staff & 4+ new staff, resulting in a highly skilled & motivated team that consistently delivered exceptional patient care experiences.- Originated quality care improvement for 2000+ patients leading to $18,000 in increased affiliate funding.- Developed practice locally, online, & on social media, & coded business website & emails to expand the practice's reach & promote healthcare services to a broader audience.- Performed financial analysis & budgeting to increase net revenue & reduce waste. excessive costs.

Boston, Massachusetts, United States

- Improved department policies, marketing, & customer service protocols- Supervised 45+ student employees and assisted in the recruitment, onboarding, and training of 10+ employees - Medically responded to incidents through collaboration with local police department

Boston, Massachusetts

- Published contributing author in Acta Neuropathologica- Independently curated and carried out project on Alzheimer's Disease and presented findings at lab meetings and the annual UMass Amherst Science Conference- Collaborated with 5+ post-doc graduates and 8+ student research associates, increasing retention and engagement

Boston, Ma

- Wrote articles on science and health in large, renown student-run newspaper- Represented Boston University at numerous conferences and events- Praised for quick-turnaround of articles and ability to explain concepts and research

Boston, Massachusetts

- Assisted post-doctorate researcher in transcription and coding of patient interviews- Independently created project for biological research of testosterone in relation to aggression - Praised for team communication, efficiency, and speed

Boston, Ma

- Founded, lead, & promoted club of 100+ members (Boston Bingo Buddies)- Created constitution & budget- Independently ran biweekly meetings

Dorchester, Ma

- Praised for effective, professional manners communication with 40+ patients daily- Communicated in professional Spanish fluency with 80% of patient population

New York, Ny

- Published author in Finger Lakes Journal of Secondary Science- Independently created and pursued a project on a way to probe the underlying drives of the biological stress function and they may serve as a potential solution to worldwide affecting disorders such as Alzheimer's disease, major depression, addiction, and Post-traumatic Stress Disorder- Communicated effectively with 8+ post-doctorate researchers and students - Trained and onboarded new student intern with techniques and concepts- Presented research at multiple local, county, and state conferences- Award 3rd and 2nd place at Westchester Engineering and Science Symposium two years consecutively - Independently wrote three professional research journal articles - Praised for effective learning of concepts, ability to quickly learn techniques, and team collaboration

Bronx, Ny

- Worked with a team of post-doctorate researchers and students to develop a mechanical assistive device for C5-C6 paralysis patients- Created ways to reduce cost, and increase speed of 3D printing of assistive device- Praised for creating of CAD file and working efficiently in teams

Master Of Science - Ms, Health Services Administration

GPA: 4.0 (Out of 4.0), Graduate Honors

Bachelor Of Arts - Ba, Biology, Pre-Med