As an IT Support Analyst, I developed my technical, problem-solving and analytical skills with recent training and experience in IT. After 10 years of experience in coaching and education, I made the decision to study in the field of IT with a passion for Cyber Security. Gaining certifications in CompTIA A+ and Network+ I was able to move into a IT Helpdesk Engineer and now an IT Support Analyst role. Below are some of my key expertise;Global Service Ticketing: I have managed complex IT challenges through a structured ticketing system, ensuring efficient issue resolution and minimising downtime for colleagues.Employee Lifecycle Management: I've orchestrated the seamless transition of personnel, from user onboarding to off-boarding. I've skilfully managed rights, roles, and access to maintain a secure environment.Innovative Problem Solver: I take pride in my ability to diagnose and troubleshoot software malfunctions, employing strategic diagnostics to swiftly restore functionality and minimize disruptions.Meticulous Documentation: I have maintained detailed records of IT environments and tasks performed, contributing to the creation of a robust knowledge base for future reference and continuous improvement.Collaborative Multidisciplinary Approach: In my experience, I have closely collaborated with cross-functional teams including Security, Networking, Azure experts, and Business System product owners. Together, we drove business-aligned technology solutions that powered growth and efficiency.Hardware Deployment and Maintenance: I am proficient in the deployment, maintenance, and decommissioning of a wide range of hardware, ensuring that the EMEA and APAC regions benefitted from efficient and reliable IT resources.User Support and Training: I assisted business users with the maintenance of Google Groups, Okta logins, and other collaborative platforms. My efforts empowered teams to harness the full potential of their digital tools.Continuous Improvement Champion: I have actively contributed to the realisation of process enhancements, fostering a culture of innovation where everyone's insights were valued.