Spearheaded business development initiatives focused on CRM and Data Analytics projects, with a particular emphasis on the Salesforce.com platform and its ecosystem of modules.Directed project teams in delivering IT Advisory consultancy, specializing in advanced business-oriented application architectures, ensuring alignment with client objectives.Built and maintained strong customer relationships to identify and capitalize on new business opportunities, driving long-term value creation.Led the innovation division, defining and implementing use cases for emerging technologies such as Generative AI, ensuring the organization stays ahead in a competitive market.Managed the corporate budget and developed accounting strategies tailored to the existing customer base, while designing new commercial propositions for the go-to-market strategy.Oversaw pre-sales activities, including the preparation of proposals and active participation in industry fairs, successfully generating new leads and expanding the client portfolio.Ensured operational efficiency through the administrative management of assignments, streamlining processes to optimize team performance and delivery timelines.Supported team development by providing coaching and driving the achievement of key objectives, fostering a collaborative and high-performance environment.

Review customer orders and plan and coordinate delivery activitiesBuild positive and productive working relationships with customers for business growth.Oversee daily activities of delivery team and provide direction and guidance as needed.Perform resource allocations and workload assignments according to delivery requirements.Ensure that team maintains high level of competence and operational excellence.Evaluate the performance of team members and determine training needs.Develop process improvements to achieve cost effectiveness and time saving.Make critical business decisions to meet customer expectations.Develop scope and budget for delivery projectsReport delivery status to customers and develop required delivery documentations.Prospect for potential new local and international clients and turn this into increased business.Visit and meet potential clients by growing, maintaining, and leveraging your people network.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Set up meetings between client decision makers Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.Present an image that mirrors that of the client.

Coordination of the work team for the implementation of consulting projects regarding the IT Advisory, with particular reference to the analysis and optimization of advanced business-oriented application architectures;Management of customer relations for the enhancement of business opportunities;Administrative management of tasks aimed at guaranteeing operational efficiency;Professional development of work teams through coaching and support to the achievement of project objectives.

Project Manager focused on CRM Processes and Energy & Utilities Sector.Oracle, Microsoft & Salesforce CX Customer Experience Sales SpecialistSalesforce Accredited Sales Professional

IT Business Analyst - Focused on the Commercial Market in the Utilities and Energy Sector

Functional analyst and programmer in the integration projects through Oracle JCAPS between information systems.

Functional analyst and programmer in the integration projects through Sap PI between information systems.

Full professor of teaching "Programming in Java" in the degree “Scienze e tecnologie dei Media” in Department of Mathematical, Physical and Natural Sciences