Marcel Massa Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Teacher of the discipline Compliance & Quality Assurance for the college course Systems Analysis and Development, at FIAP.Subjects include QA principles, quality standards, testing levels (unity, integration, system, acceptance), TDD, BDD, JUnit, Selenium, TOGAF-ADM, Agile concepts, data quality, LGPD, etc.

São Paulo, Brazil

Leader of the Software QA department in Brazil R&D division for mobile phones. Ahead of specialists and senior members, we’re responsible for QA aspects related to language and network interface of the devices receiving Android system updates.

São Paulo Area, Brazil

The MQ team is responsible for the promotion of continuous improvements in R&D's software quality process and operation. We do it through the analysis of critical customer issues, communicating cross-area to perform root-cause analysis and implement incremental and innovative counteractions aiming defect prevention and process optimization. We also run periodic audits to ensure compliance to stablished policies and best practices. This closer contact with Customer Service areas is what really triggered a customer centric mindset on me.* Created the first Python machine learning solution of the department, for automatic classification of customer claims, and the first Power BI dashboard to monitor and analyze trend of main symptoms, in order to early sense potential critical field issues.* Implemented a periodic all-day event to promote SW Quality subjects and technical skill-up, which successfully increased by 88% employees’ awareness of critical issues and its counteractions.* Created an internal publication for sharing critical field quality cases from the past, as part of a customer advocacy effort.

São Paulo, Brazil

Assigned leader of the Test Automation initiative, ahead of 2 specialists and 6 outsourceddevelopers, with the purpose of defining and executing the department's test automationstrategy for short and long terms.

São Paulo, Brazil

As leader of MM Team, I was ahead of 12 QA project leaders responsible for managing allsoftware validation cycle of mobile devices targeted to Latin America market. Besides teamdevelopment and KPI management, my responsibilities included tasks common to allprojects, like resource planning of outsourced testing services, project prioritization andworkload forecast.* Designer and Product Owner of a web system to manage several steps of the SQA lifecycle (schedule, strategy, scope, resources, KPI, etc.), previously relying on many different Excel spreadsheets. That also allowed data unification integrating development and QA information.

São Paulo, Brazil

Promoted to leader of RE Team, I was ahead of 6 QA engineers responsible for field testsmanagement (2G, 3G and 4G) in Latin America, including test case creation, resourceallocation, technical support and training. We were quality advocates in the most technicalarea, organizing annual international workshops for engineers from all Latam branches.* Designer and Product Owner of a mobile network monitor tool, which became company’s reference and was spread to all branches where field tests are applicable.* Implemented a process to organize data on operator’s services and network specs, completely redesigning test case management and improving field test execution.

São Paulo, Brazil

I joined LG in the Product Validation Group, inside R&D department for MC business, as amember of Spec Team, when I became responsible for managing network specs andcustomization requirements from almost all Latin America mobile operators. The fun partof the job were the meetings with operators in Latin America and Europe.* Successfully implemented local spec management system at France LG branch.

São Paulo Area, Brazil

Working for the team responsible for Strategic Marketing and BU's, managed several projects along with the business analysts, mainly related to sales force automation (SW and HW) and e-learning courses (using Docent's LMS). Interface business area (internal customers), developers and solution providers.* Even as an intern, I was assigned main local contact point for the UK development team to co-work with them on some Lotus Notes database projects.

São Vicente, São Paulo, Brazil

Teaching classes of basic computer operation, Windows and Office applications for Primary State School teachers, as part of a government-sponsored digital inclusion program. Closed contract for five groups in three months. A wonderful experience which always reminds me that I have to do this again sometime.

Professional Development Program, Strategic Leadership

An international extension module of the MBA, covering topics like Negotiation, Analytics, Marketing, Leadership Styles, among others..

Master Of Business Administration (Mba), Business Strategy

Specialist, Telecommunications Engineering

Disciplines included: Wavelet transform, Spread Spectrum, Optical Communications, Network Security, DSP, etc.

Bachelor Of Engineering - Be, Telematics Engineering

1-year extension to previous Computer Engineering course. Disciplines included: Microwaves, Cellular Telephony, Audio and Video Systems.

Bachelor Of Engineering - Be, Computer Engineering

Extension courses: - Microelectronics: microchip implementation, Institut National des Sciences Appliquées (INSA) – Toulouse, France.

Microelectronics: Microchip Implementation

A 5-day course held at AIME (Atelier Interuniversitaire de Microelectronique), inside INSA. We produced from scratch an integrated.

Technician, Industrial Informatics

Technical high school