Developing a positive, team-focused work culture at Terrace EFC FBO at YXT airport.Keeping Terrace EFC ahead of its rapid growth curve by considering future operational requirements. Responsible for day to day operational performance of the base. Including:• The ATW and BTW service provided to WESTJET Airlines operation. (23 Flights/week)• The BTW CANADIAN NORTH Charter operation for the LNG project. (30/35 Flights/week)• The Central Mountain Air Charter operation for the Brucejack mine. (10 Flights/week)• The EFC Jet and Avgas fuel operation as the only service provider at YXT.• EFC Apron operation (Medivacs, helicopters, private flights) * Worked closely with key stakeholders at YXT Airport and OCC for Airlines and Charters carriers.• Practiced proactive management by forward planning for future responsibilities, providedsupport, guidance and encouragement to members of the team.• Establish, maintain and promote a Safety First culture working environment for employees and customers to comply with EFC policies, health, safety and security international regulations.* Always planning for future growth, looking for new talent.• Formulate the plan to complete a comprehensive cross-training program in Terrace, BC.

Responsible for day to day operational performance for the charters flights (30+ weekly) involving the mobilization of LNG project employees, that operated under Canadian North Airline policies and procedures. Being proactive in all areas by forward planning and taking responsibility for the job at hand. Provide support, guidance and encouragement to the members of the team.* Responsible for hire new members of the team and more important for the retention of the actual members of the team.* Ensuring the safe and correct control of all resources on the Ramp.Complying with all GroundHandling Regulations as well as local Airport Authorities rules.* Establish and maintain a safe working environment for employees and customers to comply withEFC policy and health, safety and security regulations, while promoting a "Safety First"-culture.* Responsible for safety and security procedures according to standards set within the EFC Health& Safety Policy Manual, and international aviation standards. Monitor compliance of all membersof the team with training requirements by Airlines and Aviation Authorities.* Work closely with GSE responsible personnel to ensure active and effective GSE management,defect reporting system and GSE checks.

Reporting to the manager of commercial operations I was responsible for providing direction and support to all staff within the Operations Control Centre (OCC) on a day-to-day basis. • Ensure the integrity of day-of operations and short-term future operations are maintained through coordination and collaboration with other units within the OCC, including Departure Control, Flight Dispatch, Maintenance Control and Planning, and Crew Scheduling regarding operational matters, including network recovery plans in response to IROPs• Monitor and address issues with on-time performance, operational irregularities, and recovery plans.• Collaborate with Maintenance Controller/Planner and Flight Dispatch regarding fleet serviceability/reliability and plans to manage restrictive defects, when able.• Maintain short-term future planning schedules and coordinate and record information relative to future operations;• Plan and execute charter flights, as required.

Responsible for the full operations of the airline on a daily basis. Coordinated activities suchas passenger service, ramp, cargo, and dispatching of aircraft to ensure that all activitiesmet the procedures and regulations of the company as well as the authorities.- Support the passenger service team during the checking and boarding process.- Supervise and support ramp team assigned to AV- Handling successful operational and safety audits from authorities such as Transport Canada- Perform the annual budget for the station, as well as any, follow up for deviations- Comply with head office monthly reports- Comply with authorities reports (GTAA / CBSA / Transport Canada / Nav-Canada)- Keep in contact with service providers regarding daily operational issues (GTAA / Catering / Ground Handler / Maintenance / Fullers / Cargo)- Involved as required with different airport committees such as AOC / Baggage Committee / Star Alliance Committee

Certified by Avianca as an instructor for 11 years, developing and providing +200regulatory courses (+4000 training hours) in over 20 stations across North and South America. SMS-DG-AVSEC-GPP-ERP-HUMAN FACTORS-MEL-Responsible for operations training at several stations as well as station inaugurations.• Develop, coordinate and provide operational and regulatory training for teams attending to theoperation (Crew members / Passenger Service / Ramp / Maintenance / Cargo /Security / Catering)

In charge of managing front-line personnel at Pearson Airport and Pierre Trudeau International Airport (Seasonal) Including PSA, ramp, baggage, and operation agents.• Daily brief and debrief agents before and after every flight according to daily info• Support and supervise agents at counters and gates during operation• Schedule personnel to comply with the operational requirements and resources• Evaluate and coach the agents in order to discover/develop new talents and helpthey achieve career growth.• Responsible for inventory and restocking as needed.

Responsible for the safety and efficiency of the operations at Pearson Int. Airport for MEXICANA Airlines.Served as a liaison between all airport teams coordinating the flight service, includingflight dispatchers in Mexico.

LACSA / Zoom / SkyService / Thomas Cook / My Travel / Lufthansa / AlitaliaAccompanied passengers through the first steps of their travel experience includingcheck-in and boarding process as well as baggage issues. Worked with my team to fostera welcoming and professional environment.