 Administered system controls, databases and networks. Kept computer systems operating at optimal performance levels. Responded to incidents quickly, troubleshot problems and corrected faults. Provided remote troubleshooting and support for users. Recommended systems improvements to technical staff, prioritizing maximum return oninvestment (ROI). Communicated with third party providers and business channel partners to maintain strongcommercial alliances. Oversaw development and implementation of improvements to support and network operations. Identified computer hardware and network system issues, performing troubleshooting techniquesfor remediation. Analyzed network security and current infrastructure to assess areas in need of improvement anddevelop solutions. Implemented and managed wireless devices, multi-site network infrastructure, businessintelligence development and implementation.