• Develop WCF Services that allows clients to integrate with their Web-To-Print Applications • Maintenance Web-To-Print ASP.NET Web Forms Applications • Development of queue for processing orders and advanced ship notices • Creation of Test Portal Application in ASP.NET MVC 4 consolidating several different test applications used by Quality Assurance and Development teams • Responsibility for SAML 2.0 SSO integrations using PingFederate • Assistance to all clients with SAML 2.0 SSO set up and inquires • Updating and managing Web Applications integration with API from partner Pageflex • Developing integration of Web-To-Print Solutions to Shipping Software from ADSI • Management of Source Code in TFS including branching, merging, and creating builds • Analysis of client requests for new development and enhancements and estimates

• Created ASP.NET MVC 4 web application for all of United’s new merchandising products used by 6,000 reservations agents in 18 Contact Centers worldwide• Apply asynchronous and parallel programming• Created unit tests using the Microsoft unit test framework for managed code and the Visual Studio Test Explorer• Practical experience using WCF (Windows Communication Foundation)• Deployment of ASP.NET applications on Test and Production Servers• Created .Net Interop Library to be consumed by VB 6.0 code base. • Responsible for Windows Service running daily to update and feed data to all production SQL Server Databases, ensuring United compliance with D.O.T. mandates• Responsible for Production SQL Server Database updates for all Contact Center• Experienced in the use of agile approaches including Development and Scrum

• Designed and developed Master and content pages in ASP.NET• Created and maintained SQL Server Database• Data Access using LINQ to SQL and C#• Implemented open source image viewer jQuery plugin • Created custom web forms for contact, registration to events and volunteer work• Created Admin page for CRUD operations against database and file upload to web host server. Also set up users, roles, and access permissions • Site creation also included use of AJAX controls, PayPal Shopping Cart

• Participated in a project that has a budget of $4MM to create a new contact center portal that will be used by over 7,000 users distributed within 6 domestic and 12 international locations • Collaborated with business and developers in the definition of user interface design standards to optimize ease-of-use and achieve an integrated and consistent look and feel• Identified business needs by conducting brainstorming and review sessions with management and leaders from onshore/offshore contact centers via WebEx• Identified user needs by collecting feedback via SharePoint site discussions, surveys, focus groups and conducting usability testing• Produced wireframes, user flows, layouts and interactive prototypes to communicate interaction to business and developers • Created optimal XAML files with performance and maintainability in mind by applying styles, using resource dictionaries and keeping the collection of objects at run time to a minimum• Created Data Templates in XAML to represent specific data types without the need to define custom controls• Collaborated directly with developers by checking in XAML files into a source control repository, compile and run application. Such streamline approach allowed seamless iterations speeding up the design and development times

• Developed detailed business requirements to document the current contact center application functionality and user experience• Supported 2,000 users in 3 domestic and 7 international contact centers including remote users by categorizing, processing, researching and answering feedback and defect reports from end users and management• Collaborated with Policy and Procedures, Deployment and Development Teams to prioritize projects based on revenue impact, functionality and deployment deadlines• Processed regression tests with each released alpha version, in different operating systems and via remote access software (Citrix), to ensure application’s quality and integrity resulting in better production deployments and less defects• Organized and managed application testing process, including specifying test requirements, executing tests, and tracking defects via Quality Center• Communicated test results and defects impact to operations and revenue to Policy and Procedures, Developers, and Business Teams• Worked with vendor personnel to create and prioritize test cases for the new web based contact center application

• Maintained and reported Ticket Sales, Car and Hotel commissions for a pool of 1,500 agents from the North Houston Reservations office including Remote Agents• Worked with Training, Staff Planning and Operations Department on implementation of new programs and systems update such as ResAnywhere and Cisco• Developed and managed Access database for agent recognition programs and Cisco Agent IDs which improved organization and processing times• Researched and troubleshooting issues in Scorecard and agent commission programs reported by the reservations agents and management• Responsible for issuing employee company badges and Shares login for the North Houston Contact Center• Successfully collaborated with the Payroll Department to finalize reconciliation of employees hours and schedules for issuance of payroll checks