Scum Master
CurrentServant leader guiding our tech org through the many facets of Agile.
Jul 2022 - Present
AeroLeads people directory · profile
Marcelo Chamorro Email & Phone Number
Certified Scrum Master
at
Pampered Chef
1 work email found
@divvydose.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Certified Scrum Master
Location
Greater Chicago Area, United States
Company size
Who is Marcelo Chamorro? Overview
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Quick answer
Marcelo Chamorro is listed as Certified Scrum Master at Pampered Chef, a with 7647 employees, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at divvydose.com and a matched LinkedIn profile for Marcelo Chamorro.
Marcelo Chamorro previously worked as Scum Master at Pampered Chef and Associate Scrum Master at Divvydose.
Company email context
Email format at Pampered Chef
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{first_initial}{last}@divvydose.com
86% confidence
AeroLeads found 1 current-domain work email signal for Marcelo Chamorro. Compare company email patterns before reaching out.
Profile bio
About Marcelo Chamorro
A servant leader with 15+ years of experience leading operations functions and software delivery in the financial services, healthcare, and eCommerce industries. In-depth expertise revolves around management and coaching teams. Certified Scrum Master with strong knowledge of all scrum concepts and artifacts, and in software development including backlog health, burn up/down metrics, velocity, capacity, cycle time, and user stories. Recognized for commitment to service, for delivering an unmatched customer experience and for experience in a variety of project management methodologies including Waterfall and Scaled Agile Framework.Competencies and Technical Skills• Team Leadership/Supervision • Project Management • Conflict Resolution • Contact Center Operations • Agile Facilitator• Product & Process Trainer • Problem Solving• Risk Management • Software Engineering• Back Office Operations • Credit Underwriting • Scaled Agile Framework
Listed skills include Leadership, Customer Experience, Credit Cards, Merchant Operations, and 16 others.
Current workplace
Marcelo Chamorro's current company
Company context helps verify the profile and gives searchers a useful next step.
Pampered Chef
10 roles
Marcelo Chamorro work experience
A career timeline built from the work history available for this profile.
Associate Scrum Master
Servant leader responsible for guiding two tech teams through the Agile framework by ensuring effective use and practice. - Coached teams on agile processes and shepherded us through the various Scrum values- Accountable for ensuring Agile team ceremonies were conducted, well-managed, and driven towards desired outcomes- Accountable for reviewing agile metrics for our teams regularly and interpreting the data to coach us towards continuous improvement
Apr 2021 - May 2022
Manager Ii Customer Service
Managed Contact Center teams of 70+ associates in Customer Service for Commercial and Medicare health plans.- Recognized for an ability to successfully lead teams of inbound Contact Center Referral Specialist to regularly exceed quality, production, and departmental goals relative to call-quality and compliance- Responsible for removing obstacles for Non-Clinical Operations by escalating issues to leadership or through conflict resolution to foster early delivery of customer issue solutions- Lead critical projects with focus on customer experience, career path initiative such as associate promotions, and metric data analyzes for Westchester site- Recognized for coaching and mentoring teams and leads to ensure consistency with a focus on self-organization
May 2018 - Jun 2020
Associate Software Engineer
Software engineer responsible for designing and coding solutions for all credit policy changes to Partnership Credit Card portfolio. Supported customer acquisition platforms using Agile project management and by leveraging JAVA and RUBY based design engines such as SMg3 and Zoot Webrules.
Jun 2015 - May 2018
Unit Manager
Managed a variety of Contact Center teams of 20+ agents in Customer Service, Tier II Escalations and Online Support functions. SME and Project Manager for Costco Canada based product and servicing support training and US based Costco support operations involving 7 Team Leads and 70+ servicing agents.
Feb 2013 - Jun 2015
Unit Manager
Managed Contact Center and Merchant Operations teams of 10+ agents in Customer Service as well as Credit and Underwriting functions.
Jan 2011 - Feb 2013
Unit Manager
Managed bi-lingual (Spanish) inbound Telesales teams which provided both first class customer support as well as upsell opportunities for financial services products such as identity protection, credit score protection and debt cancellation.
Feb 2009 - Jan 2011
Team Lead
In an Assistant Manager capacity, provided support to department managers and Team Leads on new-hire training, work assignments, Associate performance management and call quality metrics.
Mar 2008 - Jan 2009
Customer Service Associate
Contact Center Associate responsible for providing best in class service to all inbound customer service calls.
Apr 2006 - Mar 2008
Customer Service Representative
Contact Center Associate responsible for providing best in class service to all inbound customer service calls.
Feb 2005 - Feb 2006
Team & coworkers
Colleagues at Pampered Chef
Other employees you can reach at pamperedchef.com. View company contacts for 7647 employees →
AS
Annie Sacchetti
Colleague at Pampered ChefStaten Island, New York, United States
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EC
Elise Canipe
Colleague at Pampered ChefHuntersville, North Carolina, United States
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AV
Anna Vierling
Colleague at Pampered ChefUnited States
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BS
Brittany Schuler
Colleague at Pampered ChefBrooksville, Florida, United States
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DY
Donna York
Colleague at Pampered ChefGriffin, Georgia, United States
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SO
Susan Oyster
Colleague at Pampered ChefBeloit, Ohio, United States
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GR
Gail Ruffin
Colleague at Pampered ChefSevierville, Tennessee, United States
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ST
Samantha Trout
Colleague at Pampered ChefBranson, Missouri, United States
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CS
Cameron Sells
Colleague at Pampered ChefPoway, California, United States
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J(
Jenn (Gray) Malo
Colleague at Pampered ChefPuyallup, Washington, United States
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Annie Sacchetti
Colleague at Pampered ChefStaten Island, New York, United States
View →
EC
Elise Canipe
Colleague at Pampered ChefHuntersville, North Carolina, United States
View →
AV
Anna Vierling
Colleague at Pampered ChefUnited States
View →
BS
Brittany Schuler
Colleague at Pampered ChefBrooksville, Florida, United States
View →
DY
Donna York
Colleague at Pampered ChefGriffin, Georgia, United States
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SO
Susan Oyster
Colleague at Pampered ChefBeloit, Ohio, United States
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GR
Gail Ruffin
Colleague at Pampered ChefSevierville, Tennessee, United States
View →
ST
Samantha Trout
Colleague at Pampered ChefBranson, Missouri, United States
View →
CS
Cameron Sells
Colleague at Pampered ChefPoway, California, United States
View →
J(
Jenn (Gray) Malo
Colleague at Pampered ChefPuyallup, Washington, United States
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FAQ
Frequently asked questions about Marcelo Chamorro
Quick answers generated from the profile data available on this page.
What company does Marcelo Chamorro work for?
Marcelo Chamorro works for Pampered Chef.
What is Marcelo Chamorro's role at Pampered Chef?
Marcelo Chamorro is listed as Certified Scrum Master at Pampered Chef.
What is Marcelo Chamorro's email address?
AeroLeads has found 1 work email signal at @divvydose.com for Marcelo Chamorro at Pampered Chef.
Where is Marcelo Chamorro based?
Marcelo Chamorro is based in Greater Chicago Area, United States while working with Pampered Chef.
What companies has Marcelo Chamorro worked for?
Marcelo Chamorro has worked for Pampered Chef, Divvydose, Aim Specialty Health, Capital One, and Best Buy.
Who are Marcelo Chamorro's colleagues at Pampered Chef?
Marcelo Chamorro's colleagues at Pampered Chef include Annie Sacchetti, Elise Canipe, Anna Vierling, Brittany Schuler, and Donna York.
How can I contact Marcelo Chamorro?
You can use AeroLeads to view verified contact signals for Marcelo Chamorro at Pampered Chef, including work email, phone, and LinkedIn data when available.
What skills is Marcelo Chamorro known for?
Marcelo Chamorro is listed with skills including Leadership, Customer Experience, Credit Cards, Merchant Operations, Sales, Customer Satisfaction, Agile Methodologies, and Team Leadership.
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