Marcelo Cosenza Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

- Structuring an international data lake integration and data analytics project, responsible for implementing the best agile practices and artifacts.- Leading and conducting Scrum ceremonies (Dailies; Reviews & Retrospectives; Plannings), removing impediments, and supporting the team's needs.- Responsible for structuring the discovery process, as well as managing the roadmap, backlog, and prioritization.- Managing important tools such as Jira and Confluence, responsible for implementing the best agile practices, and monitoring project KPIs such as Burndown, Velocity, and Lead time, among others.- Managing project stakeholders, responsible for creating and providing daily, weekly, and monthly reports.Customer: StoneX

São Paulo, Brazil

- Led and conducted Scrum ceremonies (Dailies; Reviews & Retrospectives; Plannings) for three complex projects, one involving app development and two focused on process automation, serving customers in Brazil, Latin America, and the United States.- Led and restructured an RPA project until final delivery, following the Waterfall methodology, and was responsible for recovering the contract and regaining the customer's trust.- Handled Product Owner (PO) activities, including defining, prioritizing, and managing the backlog, as well as structuring and guiding product processes, such as design thinking and the CSD matrix, among others.- Managed project stakeholders and was accountable for leading weekly and monthly status report meetings with the customer's leadership.- Managed important tools such as Jira and Confluence, responsible for implementing the best agile practices, and monitoring project KPIs such as Burndown, Velocity, and Lead time, among others.- Managed teams of up to 15 people and conducted frequent 360º feedback sessions with each member, increasing the team's performance and reducing turnover.- Conducted interviews and participated in team member selection and allocation, considering what's best for the project and the team members.Customers: Nubank, Sodexo LATAM and Sunovion USA

São Paulo, Brazil

- Responsible for the company’s service center for both customers and providers across many business units, monitoring important KPIs such as FCR, CSAT, NPS, Service Level, and more.- Product squads member actively contributing towards mapping customers' journeys, providing inputs and playing a role in the company's strategic decision-making.- WhatsApp and chat digital channels implementation, significantly increasing customer’s CSAT to up to 85%, as well as reducing operation costs.- Management of Resquest for Proposals (RFPs) with new providers, seeking the best market opportunities and cost benefit.- Implemented and improved various CRM systems such as ZenDesk and SalesForce, aiming to optimize processes and tools, resulting in increased team productivity and faster response times.- Effectively managed customer complaints on social media and "Reclame Aqui," achieving a grade of 9.8 and reducing response times.

São Paulo Area, Brazil

- Managed a wide client portfolio in Mexico, Central America and Andean Region.- Key figure during the Dow and DuPont merger and spin-off for Central America & Andean Region. This included handling the harmonization of many systems and processes for HPC business between the two companies.- SAP order entry and maintenance for both national and international orders, as well as samples and intercompany orders for marine, air, truck, and rail modals.- Focal point for any issues regarding logistics, complaints and operation, within my clients’ portfolio, being responsible for SAP and CRMs data management.

São Paulo Area, Brazil

- Worked with Marketing Managers for silicon products across Latin America, putting the Marketing 4Ps into practice (Product, Price, Place and Promotion).- Conducted an extensive Market Share and competitors' analysis study for silicone product portfolios and its subsegments in key countries in Latin America. - Responsible for the organization of distributors training and support team via Webinars for Latin America. - Conducted Marketing Campaigns development throughout Latin America. - Contributed to the organization of business events and fairs.

Munich Area, Germany

- Provided support to the Munich and Nuremberg air cargo sales departments. - Performed sales and administration duties including daily, weekly and monthly reports and budget monitoring.- CRM and EasySales database maintenance for company's customers.- Created internal presentations across multiple German departments.

São Carlos Area, Brazil

Consultant on three different projects with small and medium companies:- Layout renovation for a medical compression mesh applying ANVISA rules.- Market research of the legal industry for a software company. - Administration and tasks mapping for a high-voltage transformer company.Member of Marketing Department responsible for:- CRM with company's customers.- Our company rebrand as well as website and social media maintenance.- Traditional media and Google Ads advertising.

Bachelor Of Engineering - Be, Industrial Engineering

Activities and Societies: ProduçãoJr. Consultoria (Jan 2013 - Jul 2014)

Bachelor Of Engineering - Be, Industrial Engineering

Scholarship Exchange Program (CSF)