Marcelo Damiani Email & Phone Number

Montevideo, Uy

In charge of managing operations in USA, Canada and México

Montevideo, Uruguay

- I led payments business unit (approx. 120 people) in all areas: sales, collections, logistics, technical support, call center, field service team - I assisted board of directors, HR and finance departments and FISERV (who acquired the business unit) to re-organize the business

- I was responsible for executing the worldwide service strategy across my region (LATAM including Brazil), leading the service sales team and customer support members.- I managed organizational changes in the commercial services area, supervising training and development of team members (approx. 50 team members) located in México, Brazil, Chile, Colombia and Uruguay

- I led the implementation of the global service strategy and the definition of regional goals (LATAM except Brazil), meeting financial and operational KPIs- I guided the reorganization of services to adapt to market needs: products, SLA´s, team size and locations, stocks (prices, volume and geographical location), etc- I was the ultimate responsible for ensuring employee satisfaction (Gallup) and customer satisfaction (NPS) - I directly managed strategic accounts- From 11/2017… Show more - I led the implementation of the global service strategy and the definition of regional goals (LATAM except Brazil), meeting financial and operational KPIs- I guided the reorganization of services to adapt to market needs: products, SLA´s, team size and locations, stocks (prices, volume and geographical location), etc- I was the ultimate responsible for ensuring employee satisfaction (Gallup) and customer satisfaction (NPS) - I directly managed strategic accounts- From 11/2017 - 03/2019, in parallel with the regional services management position, I held the role of territorial general manager for the southern cone (Peru, Chile, Argentina, Paraguay and Uruguay), defining and fulfilling regional sales and services goals, employee’s satisfaction and development, redefinition of regional agreements with distributors, among others.- From 11/2014 - 07/2015, also in parallel with the regional manager position, I acted as general manager of Mexico, re organizing number of employees, office building, spare parts stocks, implementing corporate procedures and a financial reporting system, reorganizing account receivables and recruiting a local CEO. Show less

Montevideo, Uruguay

As an outsourced resource I worked directly for the American Express account (USA), handling projects and worldwide distributed teams

Mexico City, Mexico

- I was responsible for delivering services in accordance with SLA commitments and contract agreements.- Ultimate responsible for financial performance in operations and services - I directly managed special accounts and acted in some cases as project manager/director

Basingstoke, England

- I worked as project manager for different governments - I co-led the Mexican passport project (the largest project in the company at that time) - In this project I worked with IT development team onsite, led installation and service teams, logistics, trainers responsible for training more on thousand users, local and international suppliers and liaise between stakeholders.

Master Of Science, Project Management

Diploma, Alta Dirección

Ingeniero Agronómo