Marcelo Espinal Email & Phone Number

Vero Beach, Florida, United States

Stuart, Florida, United States

Delivering excellent service by identifying member needs and financial solutions.

Port St Lucie, Florida, United States

Responsible for leading and enabling a team of associates to deliver the best possible customer experience for our store.

Stallings, North Carolina

Manage overall operations and responsible for the effective and successful management of labor, productivity, quality control and safety measures. Ensure safe and efficient operations for day to day activities. Enhance operations and protocols to streamline business activities. Develop and continually train employees and sales team to capitalize on individuals strengths while recognizing opportunities for improvement. Create a motivated team culture leading to world class customer service. Proven experience helping to create a competitive advantage in the market place that encompasses a customer first mentality. Use technology and marketing strategies to increase product awareness and boost productivity.

Rock Hill, Sc

Identify our market position locally within each product, identify market share, Strengths-Weaknesses-Opportunities-Threats, and in relation to our competitors product placement.Analyze and advise pricing strategy on a value based model.Support field sales activity and end user engagement through the development of value added tools such as market mapping and industry investment alerts.Provide necessary training for technical, commercial and applicationsDefine, develop and execute product launches.Prepare and distribute sales and technical material to the sales-force and Customer Service.Provide day to day technical and application support Monitor markets to identify trends that will change the industryAssists in reporting and business Board preparation as requiredDelegate exhibition management and preparation pertinent to the segmentManage and distribute all promotional material (flyers, technical literature etc)Provide support for distributor e-commerce activities including enhanced content and product data templatesProvide Support for social media and digital marketing – including tool launch schedule, trade show schedule and any information relevant to end users and customers

Clifton, Nj

*Customer Support Manager/ Office Manager:Answer domestic phone and fax requests for information regarding orders, quotes, product availability, delivery status, pricing, and all other customer service inquiries Delegate and assign inbound request to internal quoting or to our external sales team or distributorsSupervise purchasing, shipping, export, receiving and accounts receivables.Create accountability systems for operationsImplement inventory control schedules and coordinated scheduling for safety stockTrain warehouse staff in logistics and shipping techniquesTrain and supervise purchasing department in locating vendors and negotiating pricing on goodsReview all exporting goods and documents to ensure timely deliveryExpedite products and services to ensure on time delivery of orders

Mahwah, Nj

*Customer Support:Exemplified the values of the clients which included personal commitment, integrity and teamwork above and beyond the call of dutyHad a "thick skin" able to handle complaints and unpleasant customers and sales representatives Established an order form for all domestic sales representatives to streamline the order entry processTrained new hire customer service representatives on customer protocol, product knowledge and Great plains trainingResolved customer service issues for companies like Siemens, Exelon power services and GE Wind technologies when working on outages and building of wind farms Used automated information systems to analyze the customers situation i.e. UPS, FEDEXAnswered phone, fax and internet requests for information regarding orders quotes, product availability, delivery status, pricing, and all other Customer Service inquiries Allocated products in short supply. Maintained reserve inventory to ensure product availability for key accounts during a product shortageExcellent written and verbal communication skillsTeam player and self reliant to complete work independentlyInternational customer support experienceCommunicated and worked with all levels of managementExcellent investigative and research skills*Quality Control, Receiving Supervisor:Inspecting manufactured materials to industry and Hytorc standardsDesigned testing stands for quality assurance on all productsCreated files for proper testing of materials and drawings for dimensional verification on inbound productsVerified receiptsEntered receipts into Great Plains SystemInventory controlAllocated receipts for repair departmentCustomer and sales staff communication in reference to receipts*Domestic Shipping Agent:Shipping via UPS, FEDEX, DHL and various freight waysOrganized and arranged shipping manifestsCoordinated with various departments in order to assure customer satisfactionCommunicated with sales staff in reference to customer orders