Technical Support Engineering AreaResponsible for technical support, in propulsion and fuel systems, for customers, suppliers (Rolls Royce, GE, Pratt Whitney and Safran) and Embraer internal areas, such as engineering, technical publications, flight tests, quality, product programs and suppliers management.I worked on the analysis of field reports (pilot reports, delays, cancellations, MTBUR, shop findings, technical publications reviews), diagnosis of related technical issues and estimate of the economic impact on customers and on the company results, support in company executive decision forums presenting benefits associated with product improvements, contact with customers to monitor the status of ongoing technical issues, diagnosis and technical advice to customers on modifications that improve product performance, E2 fuel system training for customers, support to the supplier management team in disputes related to product issues in the field or warranty claims.I worked on the flight tests in the EJet 190 E2 winter operation campaign in the US in 2018, providing technical support in issues involving the aircraft systems.I worked on the entry into service (EIS) of the EJet 190 E2 at the launch client Widerøe in Norway, 3 missions, in 2018 and 2019, providing technical support in issues involving the aircraft systems.We achieved a result of 100% customer satisfaction and recognition from the interface areas, peers and managers.

Technical Support Engineering Area / EJet E2 customer support developmentResponsible for managing product requirements for maturity in operation, aircraft systems installation design monitoring, flight testing campaign running the FRACAS (failure reporting, analysis and corrective action system), customer support advise on project design, development of CMC (central maintenance computer), development of GSE (ground support equipment) and development of airplane MEL / CDL (minimum equipment list / configuration deviation list), component maturity campaign, software and systems integration.I worked on these fronts to ensure the maturity of the airplane systems already at the start of operation, considerably minimizing the occurence of technical issues, mainly related to the fuel system, but also supporting my peers responsible for the other systems.

Flight Operations Engineering AreaResponsible for operational technical support to customers, suppliers and Embraer internal areas, such as systems engineering, mainteance engineering, technical publications, flight tests, quality, aircraft delivery, product programs and supplier management, analysis of Embraer technical documentation and other aircraft manufacturers, preparation of operation manuals and technical documentation.I was a focal point for technical issues related to the operation of several systems of Embraer aircraft, such as: engines, APU, fuel , electrical and environmental.I directly supported several European customers, including periodic operational visits.I developed the technical operational requirements of electronic flight bag (EFB) for Embraer aircraft.We achieved a result of 100% customer satisfaction and recognition from the interface areas, peers and managers.

Responsible for technical and commercial support to several areas at FIAT Automóveis S.A., in matters relating to NGK: commercial, engineering, quality control, technical assistance, tax, accounting, etc.I participated in the development of new applications for NGK products with FIAT.I performed the volume control of NGK items and sales forecast.I followed up the NGK's production planning and control processes.

Responsible for technical documentation analysis, project FMEA, issuance of technical documentation for product introduction and modification, as well as technical support to customers, suppliers and factory, definition and monitoring of prototypes and tests.

Responsible for the specification of frequency inverters for industrial application, lectures and technical support to customers, as well as the application of the inverters to customers machinery and design of electrical panels via AutoCad.I worked in maintenance of inverters and technical solutions to customers, achieving 100% customer satisfaction and demands.