Marcelo Hoffmann Email & Phone Number

Vila Velha, Es, Br

Vitória, Espírito Santo, Brasil

On-Site Support for NCR ATMs:Providing specialized technical assistance for NCR ATMs at diverse locations, ensuring seamless operation and transaction security.Conducting thorough diagnostic assessments, repairs, and component replacements to uphold ATM functionality and minimize downtime.Software and Hardware Support for McDonald's Network:Managing software and hardware support for McDonald's network units, maintaining the integrity and efficiency of point-of-sale systems and operations.Executing field tasks such as configurations, installations, updates, and issue resolution to sustain system functionality.Conclusion:With extensive experience in on-site NCR ATM support and McDonald's network software/hardware support, I am well-prepared to tackle challenges and ensure the smooth operation of critical systems in demanding environments.

Vitória, Espírito Santo

Responsible for ATM Equipment Repairs and Maintenance:Responsible for repairing and maintaining NCR and Diebold ATM equipment, ensuring availability and functionality of self-service terminals.Performing field activities, diagnosing and resolving hardware and software issues to keep ATMs operational.Telmex Customer Support:Providing specialized technical support for routers and switches to ensure stability and efficiency of Telmex communication networks.Conducting configurations, troubleshooting, and implementing solutions to optimize network performance.Dell and Lenovo Equipment Support:Experience in on-site support for Dell and Lenovo equipment, including desktops, laptops, and servers.Performing repairs, parts replacements, and configurations to ensure proper functioning of devices.

Vitória E Região, Brasil

Overview:An experienced professional with a solid background in providing technical support for integrated production control systems within the beverage industry, spanning sodas, beers, juices, and hot beverages. Offering extensive geographical coverage, providing nationwide support to ensure the efficiency and continuous operation of systems.Responsibilities and Achievements:Management and maintenance of infrastructure for control and validation equipment, ensuring the availability and efficiency of production systems.Strong expertise in network management, involving the configuration and maintenance of Linux servers and Cisco routers to support large-scale operations.Daily monitoring and control of reports on goals established by management, ensuring compliance with production and quality objectives.Specialization in technical support for the DOMINO Inkjet printer, guaranteeing its proper functioning and efficient integration with production control systems.Recognized for efficiently solving complex problems, thereby minimizing downtime and maximizing productivity.

Vitória - Es

Responsibilities and Achievements:Managed and maintained IT infrastructure in high-availability environments for prestigious financial clients like Itaú-Unibanco, Santander-Banespa, and Bradesco.Provided specialized support in banking automation, encompassing ATMs from NCR, Diebold, Wincor, and NMD Itautec.Oversaw service for corporate clients, ensuring the stability and efficiency of servers, workstations, and commercial automation systems, including those utilized by Carrefour.Led incident analysis and resolution, ensuring seamless operational continuity for clients in line with established Service Level Agreements (SLAs).Implemented and sustained Dell servers in high-availability settings with 24x7 support, guaranteeing the stability and security of critical systems.Proactively managed infrastructure and software support in financial branches of Fininvest, safeguarding data integrity and security.Recognized for dedication and commitment, consistently receiving positive feedback from clients and team members.

Vitõria - Es

Microsoft Network Infrastructure Deployment:Led the implementation of Microsoft network infrastructure in cooperative bank branches across all municipalities in the state of Espírito Santo.Configured and administered services on servers, implemented security policies, and responded to incidents to ensure data integrity and security.Linux Server Deployment:Spearheaded the deployment of Linux operating system servers in banking environments, including configuration of Samba applications, firewall, and proxy to support cooperative operations.Technical Support and Troubleshooting:Provided technical support and troubleshooting, identifying and implementing technological solutions to ensure the efficient and secure operation of the cooperative's branch network.Collaborated closely with internal and external teams to ensure operational continuity and customer satisfaction.

Computer Networks, Information Technology

Information Technology, Web Development

Development of Full Stack Web systems. by the project Reprogram yourself. HTML & CSS3 bootstrap javascript Node.js Creating Custom Pages.

Computer Technician, Information Technology

One Oracle Next Education, Information Technology

Análise E Desenvolvimento De Sistemas