Service Delivery Associate Director
Current
Jan 2023 - Present
AeroLeads people directory · profile
Marcelo Ignacio Email & Phone Number
OPERATIONS MANAGEMENT | CUSTOMER RELATIONSHIP | CONTACT CENTER
at
Concentrix
1 work email found
@bol.com.br
1 phone found area 229
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
OPERATIONS MANAGEMENT | CUSTOMER RELATIONSHIP | CONTACT CENTER
Location
Fortaleza, Ceará, Brazil
Company size
Who is Marcelo Ignacio? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcelo Ignacio is listed as OPERATIONS MANAGEMENT | CUSTOMER RELATIONSHIP | CONTACT CENTER at Concentrix, a with 63116 employees, based in Fortaleza, Ceará, Brazil. AeroLeads shows a work email signal at bol.com.br, phone signal with area code 229, and a matched LinkedIn profile for Marcelo Ignacio.
Marcelo Ignacio previously worked as Service Delivery Associate Director at Concentrix and Senior Operations Manager at Concentrix. Marcelo Ignacio holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Universidade Do Estado Do Rio De Janeiro.
Company email context
Email format at Concentrix
This section adds company-level context without repeating Marcelo Ignacio's masked contact details.
mignacio@bol.com.br
76% confidence
AeroLeads found 1 current-domain work email signal for Marcelo Ignacio. Compare company email patterns before reaching out.
Profile bio
About Marcelo Ignacio
- Implementation and aplication of organizational policies and procedures, monitoring company key performance indicators with recommendation for results improvements- Planning and deploymentof new services and contracts, specializing in projects with high complexity and integration of service management and outsourcing.- Process analisys and optimization, implementation of corrective, preventive or continuous improvement action plans (PDCA), as well as the elaboration of performance metrics aiming at increasing productivity and reaching the company goals.- Experience in operations management as well as capacity planning, forecasting and scheduling.e-mail: marcelorignacio@gmail.comphone: +55 21 99310-2084
Listed skills include Call Center, Customer Service, Key Performance Indicators, Telecommunications, and 27 others.
Current workplace
Marcelo Ignacio's current company
Company context helps verify the profile and gives searchers a useful next step.
Concentrix
14 roles
Marcelo Ignacio work experience
A career timeline built from the work history available for this profile.
Senior Operations Manager
Mar 2021 - Jan 2023
Customer Relationship Manager
- Management of a portfolio of more than 20 accounts of several industry segments.- Customer relationship and process and results improvement opportunities identification.- New business and technology implementation.
Jul 2019 - Mar 2021
Operations Superintendent
Jul 2018 - Jun 2019
General Operations Manager
- Site Management, Operational and quality indicators, Service estrategy (B2B, B2C, Backoffice, Inbound and outbound services).- Planning, Revenue, Cost and Financial Results Optimization.- Hiring, Trainning, quality assurance, Operational processes optimization and adherence- Customer Relatioship (Claro, TIM, Nissan, Banco do Brasil)
Mar 2013 - Jul 2018
General Operations Manager
- Operations management- Quality and Operational KPI- Planning, Revenue, Costs and Financial Results- Customer Relationship
Aug 2012 - Mar 2013
General Operations Manager
- Operations management with over 1600 employees (Managers, Coordinator, Supervisors and Reps)- Quality and Operational KPI- Planning, Revenue, Costs and Financial Results- Customer Relationship
Feb 2011 - Aug 2012
Manager / Owner
Agora Celular
Overall company administrationMobile phone and services retail store.
Dec 2008 - Aug 2011
Planning Manager
Spcom Sa
- Capacity planning- Scheduling- Forecasts- Control desk- MIS
Sep 2010 - Jan 2011
Call Center Manager
- Outsourced operations Management- Retention and Backoffice areas management- Responsible for process optimization, trainning, quality assurance, capacity planning and budget control
Feb 2006 - Nov 2008
Capacity Planning And Quality Coordinator - Call Center
- Capacity planning, scheduling , forecast- MIS- Budget control- Quality assurance
Sep 2002 - Jan 2006
Capacity Planning Analyst - Call Center
Jan 2000 - Sep 2002
Capacity Planning Assistant - Call Center
Oct 1998 - Dec 1999
Aug 1995 - Sep 1998
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
RF
Romeu Ferreira
Colleague at ConcentrixFortaleza, Ceará, Brazil
View →
MN
Maria Norbie Bueno Delorino
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
VG
Vipul Gupta
Colleague at ConcentrixGurgaon, Haryana, India
View →
ND
Nicola Duff
Colleague at ConcentrixNorthern Ireland, United Kingdom
View →
KN
Kashinath Naikodi
Colleague at ConcentrixBengaluru, Karnataka, India
View →
RT
Renamay Tohoy
Colleague at ConcentrixCebu, Central Visayas, Philippines
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CT
Craig Taylor
Colleague at ConcentrixRochester, New York, United States
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PS
Pasi Shishir Kumar
Colleague at ConcentrixHyderabad, Telangana, India
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LD
Lourjane Dalida
Colleague at ConcentrixCaloocan City, National Capital Region, Philippines
View →
MV
Mauro Vinicius M.
Colleague at ConcentrixPorto, Portugal
View →
Romeu Ferreira
Colleague at ConcentrixFortaleza, Ceará, Brazil
View →
MN
Maria Norbie Bueno Delorino
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
VG
Vipul Gupta
Colleague at ConcentrixGurgaon, Haryana, India
View →
ND
Nicola Duff
Colleague at ConcentrixNorthern Ireland, United Kingdom
View →
KN
Kashinath Naikodi
Colleague at ConcentrixBengaluru, Karnataka, India
View →
RT
Renamay Tohoy
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
CT
Craig Taylor
Colleague at ConcentrixRochester, New York, United States
View →
PS
Pasi Shishir Kumar
Colleague at ConcentrixHyderabad, Telangana, India
View →
LD
Lourjane Dalida
Colleague at ConcentrixCaloocan City, National Capital Region, Philippines
View →
MV
Mauro Vinicius M.
Colleague at ConcentrixPorto, Portugal
View →
3 education records
Marcelo Ignacio education
Master Of Business Administration (M.B.A.), Business Administration And Management, General
Graduação, Publicity, Marketing
Technical Colleage, Eletronics
FAQ
Frequently asked questions about Marcelo Ignacio
Quick answers generated from the profile data available on this page.
What company does Marcelo Ignacio work for?
Marcelo Ignacio works for Concentrix.
What is Marcelo Ignacio's role at Concentrix?
Marcelo Ignacio is listed as OPERATIONS MANAGEMENT | CUSTOMER RELATIONSHIP | CONTACT CENTER at Concentrix.
What is Marcelo Ignacio's email address?
AeroLeads has found 1 work email signal at @bol.com.br for Marcelo Ignacio at Concentrix.
What is Marcelo Ignacio's phone number?
AeroLeads has found 1 phone signal(s) with area code 229 for Marcelo Ignacio at Concentrix.
Where is Marcelo Ignacio based?
Marcelo Ignacio is based in Fortaleza, Ceará, Brazil while working with Concentrix.
What companies has Marcelo Ignacio worked for?
Marcelo Ignacio has worked for Concentrix, Voxline Contact Center, Flex Relacionamentos Inteligentes, Warm Brasil - Relationship Center & Bpo, and Tellus La.
Who are Marcelo Ignacio's colleagues at Concentrix?
Marcelo Ignacio's colleagues at Concentrix include Romeu Ferreira, Maria Norbie Bueno Delorino, Vipul Gupta, Nicola Duff, and Kashinath Naikodi.
How can I contact Marcelo Ignacio?
You can use AeroLeads to view verified contact signals for Marcelo Ignacio at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Marcelo Ignacio attend?
Marcelo Ignacio holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Universidade Do Estado Do Rio De Janeiro.
What skills is Marcelo Ignacio known for?
Marcelo Ignacio is listed with skills including Call Center, Customer Service, Key Performance Indicators, Telecommunications, Telemarketing, Team Leadership, Team Management, and Bpo.
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