**Impacted by company wide layoffs**-Own market launch, operations, logistics, strategic planning, consumer branding, team engagement and effectiveness and the market’s ongoing success.- Drive the implementation of company goals by motivating and supporting the management team within the market to develop and implement action plans that meet operational and organizational objectives.- Help to interview, select, onboard and train all members of market team, from Lot Attendants to Team Leads, and give them the tools, resources and guidance they need to be successful.- Develop the market leadership team by regularly conducting performance check-ins, providing feedback, and setting goals to improve overall performance and skill set.- Balance execution, process improvement and impeccable customer service- Drive production in a fast-paced customer service environment and keep every detail of the market operating like a well-oiled machine- Maintaining and producing daily, weekly and monthly reports of quality metrics and respective targets and goals- Proactively communicating with senior leaders regarding business performance, adverse impact of decisions on customers and potential risk to the business

• Ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs• Help associates to build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro• Hire, train and develop a team, making staff adjustments as needed• Ensure that the store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives• Along the way, stay current on all our technology so that you can be an expert for your team, and customers• Finally, make sure the store always looks its best

Responsibilities• Infuse every Sales Rep with a serious passion for our products and our mission• Ensure that customers get everything they need to make their experience unforgettable• Make sure that customer wait times are as low as they can be• Stay current on all our products, services, and promotions, and help your team do likewise• Sourcing talent and developing your store team through ongoing coaching and recognition• Keeping customers happy means that you handle discounts and credits when appropriate• Help in making sure the store always looks its bestQualifications• Prior experience in both customer service and sales• Experience managing people, with the unique ability to lead and coach people to deliver great results• An amazing communicator, able to interact like a pro with customers and teammates• Computer proficient, with the ability to use basic programs like MS Office

ResponsibilitiesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.• Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.• Provides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engages local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand. Regularly updates and maintains branded content on social media sites (Google+, Facebook, YouTube, MySpace, Twitter, etc.) to keep content current/relevant. Acts as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective. • Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief. • Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers. • Assist manager with motivating and coaching employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance.